Luz Jennifer Sanchez
Patterson,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Personal Banker
Tri Counties Bank
02.2024 - Current
- Greeted customers as they walked in and provided proactive service.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Assisted team members with product knowledge and customer inquiries to enhance productivity levels
- Collaborated with branch team members to achieve sales targets and improve overall performance.
Teller II
Tri Counties Bank
11.2022 - 02.2024
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Cashier
Patterson Food Center
07.2018 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Checked in new inventory and wrote checks to pay off invoices.
Education
Associate Of Business Administration -
Modesto Junior College
Modesto, CAOrestimba High School
Newman, CA06.2018
Skills
- Customer Service
- Sales experience
- Relationship building and management
- Leadership
- Teamwork
- Cash Handling
- Multitasking Abilities
- Problem-solving abilities
- Adaptability
- Communication Skills
- Product Knowledge
Timeline
Personal Banker
Tri Counties Bank
02.2024 - Current
Teller II
Tri Counties Bank
11.2022 - 02.2024
Cashier
Patterson Food Center
07.2018 - 08.2022
Associate Of Business Administration -
Modesto Junior College
Orestimba High School
Similar Profiles
David ThurberDavid Thurber
Vice President - Branch Manager at Tri Counties BankVice President - Branch Manager at Tri Counties Bank
Lilibeth KhanLilibeth Khan
Assistant Branch Manager at Tri Counties BankAssistant Branch Manager at Tri Counties Bank
Wendy DabillWendy Dabill
Bank Teller III at Tri Counties BankBank Teller III at Tri Counties Bank