Luz K Hernandez

• Conducted initial investigations of reported child abuse and neglect cases, gathering information from interviews with parents, children, teachers and other sources.
• Facilitated referrals for medical treatment, mental health counseling and other social services.
• Monitored compliance with court orders related to child protective matters.
• Collaborated with community partners such as law enforcement agencies, schools, healthcare providers and social service organizations to ensure optimal outcomes for clients.
• Attended court hearings related to child welfare cases as a representative for the agency.
• Conducted home visits, completed inspections and interviewed family members and witnesses.
• Answered and investigated reports of abuse or neglect.

CASE ASSISTANT

• Case Assistance service assists older consumers in obtaining appropriate services,
  benefits/entitlement, and other resources to address an identified need(s). The service is delivered on an individual basis and includes assisting the senior in defining concerns, needs, and capacities, and providing direction or guidance relative to identified needs.
• Assisted Referral or Linkages
• Benefits and Entitlements Assistance
• Supportive Contact
• Immigrant assistance.

INFORMATION & REFERRAL

• Referral to appropriate agencies/organizations is part of the service. This service is provided one-on-one. It is delivered in person, by telephone, email, or email.
• Coordinated, planned, developed, and implemented activities designed to enrich the lives of assisted living residents.
• Encouraged, supported, and assisted residents with activities, and documented activity attendance and degree of involvement.
• Maintained and ordered supplies for activities.
• Assisted in the planning of special events such as holiday celebrations and fundraisers.

• Completed bi-weekly schedule for 120 employees.
• Trained team members on new services and products to support promotional efforts.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Coordinated meetings, calls and demos for person account management team.
• Interceded between employees during arguments and diffused tense situations.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Facilitated weekly status reports,documentation and client billing.
• Asked appropriate open-ended questions to discover customers' needs and requirements.

• Evaluated clients' social, emotional and psychological needs to create treatment plans.
• Conducted home visits to assess clients' home environment and provide support.
• Conducted outreach to local referral sources to build strong partnerships for supportive services.
• Mediated between family members to facilitate conflict resolution and build healthy family relationships.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Facilitated group therapy sessions to help clients develop coping skills and improve communication.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Responded to crises and emergency situations to provide immediate assistance to persons in need.
• Facilitated psychoeducational classes to help clients develop life skills.
• Conducted research and wrote reports to provide accurate and up-to-date summaries of client conditions.
• Provided crisis counseling and intervention services to clients in emergency situations.