Summary
Overview
Work History
Education
Skills
Work with local rescues
Timeline
Generic

LuzKilly Casas

Donna,TX

Summary

Dedicated Home Health Aide with experience at Prosperity Home Health, skilled in patient care and mobility support. Proven ability to enhance patient engagement and satisfaction through effective communication and personalized assistance. Committed to maintaining a clean environment and ensuring personal hygiene, fostering a compassionate and supportive atmosphere for clients.

Overview

9
9
years of professional experience

Work History

Home Health Aide

Prosperity Home Health
McAllen, TX
05.2025 - Current

Facilitated patients' engagement in routine duties.

Performed light cleaning tasks to maintain a tidy environment.

Facilitated patient hygiene routines daily.

Go ahead o the store and purchase groceries.

Provided transportation for doctor visits.

Home Health Aide

New Life Home Health
Donna, TX
12.2023 - 05.2025

Facilitated patients' engagement in routine duties.

Performed light cleaning tasks to maintain a tidy environment.

Facilitated patient hygiene routines daily.

Go ahead o the store and purchase groceries.

Provided transportation for doctor visits.

Customer Service Representative

Millennium Makeup
San Juan, TX
01.2016 - 12.2023
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided product information and support to enhance customer satisfaction and loyalty.
  • Processed orders efficiently, ensuring accuracy in billing and delivery details.
  • Maintained comprehensive knowledge of products to assist customers with purchasing decisions.
  • Handled customer complaints professionally, seeking resolutions that met both customer and company needs.
  • Assisted in training new team members on best practices for customer engagement and support.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Handled customer phone calls efficiently, offering guidance on appointments and beauty services.

Education

Diploma - 12th Grade

McAllen Memorial High School
McAllen, TX
06.1984

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Mobility support

Work with local rescues

I am an animal lover and work with several animals rescues to help them get their fur babies homes, medical care. I am currently looking for a job that allows me to work helping people with their pet needs. Even though my current job is in the home health department I would like a job working from home as a remote customer service representative. I have never had a remote job but I am willing to train without pay in order to get the job.

Timeline

Home Health Aide

Prosperity Home Health
05.2025 - Current

Home Health Aide

New Life Home Health
12.2023 - 05.2025

Customer Service Representative

Millennium Makeup
01.2016 - 12.2023

Diploma - 12th Grade

McAllen Memorial High School