Luz (Lola) Camello
Brentwood,CA
Summary
Experienced Financial Center Assistant Manager with over 30 years of experience in banking. Excellent reputation for problem resolution, ensuring client satisfaction and driving overall operational improvements. Highly skilled in leading high performance teams focused on exceeding business objectives.
Overview
32
32
years of professional experience
Work History
Financial Center Assistant Manager
Bank Of America
09.2015 - Current
- Ensure day-to-day activities comply with standards by both observing and coaching teammates engaged in customer service, operational procedures, transaction accuracy and client engagement.
- Capably provide oversight of CSR line to ensure adherence of all policies and procedures to deliver exceptional client care.
- Aptly manage daily tasks to prepare financial center for semi-annual audits.
- Achieved multiple 100% audits.
- Chiefly responsible for monitoring financial center's daily cash flow to ensure clients needs are met.
- Inform and educate clients on how to conduct simple transactions through digital banking options that benefit them.
- Coordinated daily cash reconciliation in high-volume location.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Manage financial center in absence of financial center manager.
Teller Operations Specialist
Bank Of America
07.2002 - 09.2015
- Responsible for tellers' daily performance (balancing, customer service behaviors, referrals).
- Provided support to manager and assistant manager with overrides and supervisor's tasks.
- Responsible for center's cash flow and ordering cash as needed.
- Organized, stocked and maintained teller window area on daily basis.
- Sold cashier's checks, traveler's checks and money orders.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Maintained friendly and professional customer interactions.
Teller
Bank Of America
12.1993 - 07.2002
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Maintained balancing record with 95% rate of accuracy.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
Education
High School Diploma -
Saint Elizabeth High School
Oakland, CA06.1988
Skills
- Excellent time management skills
- Excellent operational skills
- Excellent communication skills
- Meticulous attention to detail
- High level of accuracy
- Self-directed mindset
- Reliable
- Team Player
- Fluent in Spanish
Timeline
Financial Center Assistant Manager
Bank Of America
09.2015 - Current
Teller Operations Specialist
Bank Of America
07.2002 - 09.2015
Teller
Bank Of America
12.1993 - 07.2002
High School Diploma -
Saint Elizabeth High School
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