Management Trainee
McDonald's
Bolingbrook, IL
10.2017 - 03.2018
- Interviewed job applicants to obtain and verify information for screening and evaluation.
- Prepared job postings for open positions on the company website and other job boards.
- Processed, verified and maintained personnel-related documentation.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Monitored inventory levels of office supplies and equipment to ensure adequate stock is available at all times.
- Analyzed data to identify trends in order to make recommendations on process improvements.
- Documented business requirements, functional specifications and training procedures.