Luz Maria Aguilar
Dallas,TX
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Mios Dental
10.2018 - 12.2023
- Expedited check-in and check-out procedures for patients, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or double booking
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Front Desk Administrator
Richardson Family Dentistry
03.2015 - 10.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved efficiency by streamlining insurance verification processes for patient intake.
- Collaborated with healthcare providers to ensure accurate billing codes for various procedures.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Front Desk Adminstator
All American smile center
03.2015 - 03.2016
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
Temporary Assignments as Assigned
TSC Staffing
09.2013 - 09.2014
- Made collection calls, managed front office procedures and performed receptionist duties handling in/out phone calls
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- I have processed A/R payments, processed new accountResults-Staffing Inc.
Front Desk Operator/AM Dispatcher
Results-Staffing Inc.
11.2011 - 09.2013
- Answered multiple phone lines
- Processed daily employee applications following I-9 compliance guidelines and labor laws
- Dispatched up to 80 temporary employees to job assignment's on a daily basis
- Recruited temporary employees for order order fulfillment
- Assured temporary employees left for the job assignment with appropriate safety equipment (hard hats, gloves, safety vests, safety googles )
- Dispensed other equipment (brooms, shovels,etc) based on jobholder requirements
- Maintained equipment inventory
- Followed up with clients to assure highest level of service
- Processed all associated paperwork and required reports.
Bank Teller
Bank of America
10.2008 - 01.2009
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Medical Assistant
Liberty Chiropractor
10.2007 - 01.2008
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Keystone Medical Center
05.2005 - 01.2007
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
HS Diploma -
W.T. White High School
05.2005
Medical Assistant Program -
ATI Career Training Center
07.2006
Skills
- Typing speed 50 wpm and 10000 KSPH
- Excellent telephone presence and effective interpersonal skills
- Possess the ability to grasp a thorough understanding of product features and benefits to better serve customers and clients while achieving maximum profitability
- Oral and writing communication
- Front Office Management
Languages
English
Spanish
Timeline
Front Desk Receptionist
Mios Dental
10.2018 - 12.2023
Front Desk Administrator
Richardson Family Dentistry
03.2015 - 10.2018
Dental Front Desk Adminstator
All American smile center
03.2015 - 03.2016
Temporary Assignments as Assigned
TSC Staffing
09.2013 - 09.2014
Front Desk Operator/AM Dispatcher
Results-Staffing Inc.
11.2011 - 09.2013
Bank Teller
Bank of America
10.2008 - 01.2009
Medical Assistant
Liberty Chiropractor
10.2007 - 01.2008
Medical Assistant
Keystone Medical Center
05.2005 - 01.2007
HS Diploma -
W.T. White High School
Medical Assistant Program -
ATI Career Training Center