Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Generic

Luz Morales

New York

Summary

Adaptable and detail-oriented professional with a strong focus on guest satisfaction. Skilled in managing inquiries, resolving issues efficiently, and delivering seamless check-in and check-out experiences. Known for exceptional communication, multitasking, and proficiency in Microsoft Office, with a positive attitude that fosters strong relationships with guests and team members.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Cohen's Fashion Optical
New York
12.2023 - 03.2024
  • Managed front desk operations, assisting patients in selecting eyewear tailored to their preferences while providing attentive, personalized care.
  • Enhanced interpersonal skills and ability to provide comprehensive support to clients.
  • I also did authorization for insurance.
  • Scheduled appointments for eye exams and consultations with optometrists.
  • Maintained organized front desk area, ensuring all materials were readily available.
  • Coordinated with team members to handle inventory and restock supplies as needed.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Medical Front Desk Assistant

DR. DESIREE RATNER M.D., PC
06.2021 - 10.2023
  • Prepare patient charts for pre-authorization and insurance company approval for surgical procedures.
  • Ensure all medical records are assembled and ready at least 10 days prior to the scheduled surgery.
  • Enter patient scanning and medical information into the electronic medical record system.
  • Respond to high volumes of calls related to patient scheduling, office appointments, follow-up visits, post-surgical questions, and medical inquiries.
  • Processed patient information and maintained accurate records securely.
  • Maintain a clean and organized work environment, communicate effectively with team members regarding patient needs, and prepare examination rooms with necessary instruments and supplies.
  • Maintained important files, running reports, and delivering updates on occupancy and revenue.

Education

Eduaction -

Hostos Community College
Bronx, NY
01.2026

High School Diploma -

Humanities Preparatory Academy
New York, NY
06.2022

Skills

  • Fluent in English and Spanish
  • Patient coordination
  • Excellent communication skills
  • Excellent organization
  • Insurance verification
  • Scheduling appointments
  • Electronic health records management
  • Time management
  • Problem resolution
  • Team coordination
  • Medical records management
  • Patient scheduling
  • Office administration

Volunteer Experience

  • Altar Server and Coordinator, Church of St. Jude, 09/01/18, 11/01/19
  • Green Team (Recycling Program at Lunch), St. Hope Leadership Charter School, 02/01/17, 05/01/17

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Desk Receptionist

Cohen's Fashion Optical
12.2023 - 03.2024

Medical Front Desk Assistant

DR. DESIREE RATNER M.D., PC
06.2021 - 10.2023

Eduaction -

Hostos Community College

High School Diploma -

Humanities Preparatory Academy

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