Luz Maria Rocha
Mesquite,TX
Summary
Seeking an opportunity to leverage skills and knowledge while demonstrating expertise and embracing new learning experiences
Overview
4
4
years of professional experience
1
1
Certification
Work History
Collections Account Manager
Stellantis Financial Services
06.2024 - 07.2025
- Used skip tracing and other techniques to locate debtors. Maintained high volume of calls and met demands of busy and productive group. Processed payments and applied to customer balances. Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor. Counseled debtors on payment options and arranged installment agreements.
- Listened to customers and negotiated solutions that met creditor and debtor needs. Processed debtor payments and updated accounts to reflect new balance. Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Competed CBS certification - Collections Call Skills course
Collections Manager
W&B SERVICE COMPANY
08.2022 - 01.2024
- Hired as Branch Administrator handled phone inquiries, daily mail, FedEx shipments, payroll, and onboarding of new hires. Translated Spanish communications as needed.
- Promoted to Collections Manager, overseeing hundreds of accounts across multiple states. Engaged with large corporations via phone and email to secure debt collections and payment status. Assisted with accounts payable by processing credit applications for new vendors. Fostered teamwork and collaboration to enhance operational efficiency.
Human Resources Administrator
Ashley Furniture Industries
10.2021 - 07.2022
- Processed I-9 and E-Verify documentation to ensure compliance with regulations. Conducted new employee orientations and onboarding sessions for seamless integration. Managed daily attendance records and implemented pay raise procedures. Performed data entry tasks alongside check distribution for payroll management. Responded to phone calls and emails, providing timely assistance to staff and clients. Facilitated internal transfers to meet organizational needs effectively. Achieved promotion from receptionist to administrative position within three months. Optimized administrative workflow through improved communication practices.
Education
Associate in Science (AS) - Criminal Justice
Eastfield College
Mesquite, TX12.2017
Skills
- Client support
- Team development
- Office administration
- Telemarketing
- Bilingual - Spanish and English
- Debt recovery
- Client relationship management
- effective leadership
Certification
- Collections Call Skills 6.0 - CBS Academy
Languages
Spanish - Fluent
English - Fluent
Timeline
Collections Account Manager
Stellantis Financial Services
06.2024 - 07.2025
Collections Manager
W&B SERVICE COMPANY
08.2022 - 01.2024
Human Resources Administrator
Ashley Furniture Industries
10.2021 - 07.2022
Associate in Science (AS) - Criminal Justice
Eastfield College