Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Quote
Timeline
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Career Highlights
Hi, I’m

Luz MarÍa Arteaga Rico

Mexico
Luz MarÍa Arteaga Rico

Summary

A dedicated and adaptable professional, upholding strong ethical values and always deliver efficient and effective results. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs.

Overview

9
years of professional experience
1

Bachelor's Degree in Tourism Resource Management

1

Technical career in Tourism

3
Languages

Work History

Carolina Ochoa, Arquitectura De Eventos

Event and Wedding Planner
04.2022 - Current

Job overview

  • Collaborated with clients to achieve their expectations and vision for social and corporate events.
  • Up to 35% increase in trusted supplier list.
  • Developed personalized event plans that fit within budget constraints.
  • Start-to-finish production of entire event.
  • Establish methods to meet work schedules.
  • Liaise with departmental and corporate officials and with other organizations and associations.
  • Handled customer service inquiries and complaints, resolving issues promptly to ensure guest satisfaction.
  • Prepared and submit reports.

Silvia Cadena Solutions

Administrative Officer
11.2020 - 01.2022

Job overview

  • Optimized productivity to increase service capacity by 40%.
  • Prepared drafts of forms, letters, and agreements for legal staff use.
  • Conducted research on migration issues, compiling information and preparing summaries.
  • Assist with special projects of varying degrees of complexity.
  • Built excellent customer relationships through timely responses and going above and beyond to accommodate unusual requests.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Rosewood Luxury Hotel & Resorts Group

Sales Associate and Starbucks Barista, Luxury Shop
08.2019 - 07.2020

Job overview

  • Salesperson of the month on four occasions.
  • Provided top-notch customer service by responding to requests, inquiries, suggestions, and concerns.
  • Held role of Starbucks barista and gourmet bakery attendant within fast-paced environment.
  • Generated weekly reports on sales performance and monthly inventory.
  • Trained and mentored new staff in job duties, sanitation and safety procedures.
  • Managed programs such as Retail Pro, Retail viewer, Opera, Facto, and eSASA, ensuring efficient sales operations and accurate data management.

Restaurante 13 Cielos, Cocina De Autor

Manager Assistant, Waitress and Host
08.2017 - 01.2018

Job overview

  • Increase loyal local customers by 35%.
  • Address customers' complaints or concerns.
  • Assisted in managing daily operations, including table reservations, order taking.
  • Maintain records of stock, repairs, sales and wastage.
  • Estimate and order ingredients and supplies.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Various Restaurants And Banqueting Companies

Kitchen Line Cook (Multiple Seasonal/Weekend Jobs)
01.2015 - 08.2017

Job overview

  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Operated grills, fryers and ovens to cook food items.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Education

Universidad De Guanajuato
Guanajuato, Gto., MX

BBA from Tourism Resource Management
01.2019

University Overview

Professional ID: 13491627

CBTis No. 60
San Miguel De Allende, Gto. MX

Technical Degree from Tourism
06.2013

University Overview

Professional ID: 9326675

Skills

  • Multitasking
  • Cost Control
  • Client Needs Assessment
  • Inventory Control Processes
  • Operational Efficiency
  • Strategic Planning
  • Microsoft Office Suite
  • Team Leadership
  • Sales and Marketing
  • Coaching and Mentoring
  • Digital Media
  • Continuous Improvements
Availability
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Available
monday
tuesday
wednesday
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friday
saturday
sunday
morning
afternoon
evening
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Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Portuguese
Intermediate (B1)

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Event and Wedding Planner
Carolina Ochoa, Arquitectura De Eventos
04.2022 - Current
Administrative Officer
Silvia Cadena Solutions
11.2020 - 01.2022
Sales Associate and Starbucks Barista, Luxury Shop
Rosewood Luxury Hotel & Resorts Group
08.2019 - 07.2020
Manager Assistant, Waitress and Host
Restaurante 13 Cielos, Cocina De Autor
08.2017 - 01.2018
Kitchen Line Cook (Multiple Seasonal/Weekend Jobs)
Various Restaurants And Banqueting Companies
01.2015 - 08.2017
Universidad De Guanajuato
BBA from Tourism Resource Management
CBTis No. 60
Technical Degree from Tourism

.

.

Event Planner  |  Administrative officer  |  Restaurant management  |  Hospitality

Career Highlights

Career Highlights
  • Professional Development: Wedding planner, leadership and traditional cooking.
  • International Exchange: Communication Sciences - Fernando Pessoa College - Oporto, Portugal.
  • Scholarship Recipient. Exchange Scholarship, Academic Excellence Scholarship, International Travel Scholarship (USA) and Government Support Scholarship.
  • Operational development: Hospitality, Restaurants and bars, Travel Agencies and Event Management.

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Luz MarÍa Arteaga Rico