Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
· Answering all incoming calls inquiring about records.
· Processing requests for information, police reports, accident reports and investigations compliant with Massachusetts records request policy.
Greeting all citizens and officers entering New Bedford Police Headquarters
· Answering emergency and routine business calls, assessing the urgency and determining the appropriate response.
· Coordinating the dispatch of emergency responders, such as police fire, and medical teams, based on the nature of the emergency.
· Keeping open lines of communication with responders, relaying essential information including locations, descriptions, and any specific details about the emergency.