Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Luz Marie Nunes

New Bedford,MA

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Criminal Records Clerk

New Bedford Police Department
04.2025 - Current

· Answering all incoming calls inquiring about records.

· Processing requests for information, police reports, accident reports and investigations compliant with Massachusetts records request policy.

Greeting all citizens and officers entering New Bedford Police Headquarters

Emergency Telecommunications Dispatcher Trainee

New Bedford Police Department
12.2024 - 04.2025

· Answering emergency and routine business calls, assessing the urgency and determining the appropriate response.

· Coordinating the dispatch of emergency responders, such as police fire, and medical teams, based on the nature of the emergency.

· Keeping open lines of communication with responders, relaying essential information including locations, descriptions, and any specific details about the emergency.

Patient Access Representative

St. Luke’s Hospital
10.2023 - 12.2024
  • Registration Team Member.
  • Checking-in all patients entering the Emergency Department.
  • Registering patients and processing health insurance coverage co-payments.
  • Updating patient information as needed with proper documentation.

Principal Clerk

New Bedford High School
04.2022 - 10.2023
  • Lead Clerk/Secretary at New Bedford High School.
  • Process and submit weekly payroll;
  • Keep and maintain building staff attendance records;
  • Process all new and incoming student records
  • Process all withdrawing and transferring student records;
  • Keep and maintain club monetary records

Sales Associate

Zales: The Diamond Store
11.2020 - 05.2023
  • Part-Time: 10 – 20 hours per week
  • Certificate of Completion: GSI Diamond Essentials
  • Retail/Sales
  • Prepare daily deposits

Student Intern - Admin/Tech Specialist

Naval Undersea Warfare Center Division, Newport
05.2019 - 10.2019
  • Pathways Student Internship
  • Completed over 1,000 hours of internship
  • Office Administration Support
  • Records Management Liaison

Jr. Clerk/Typist

New Bedford Public Schools
09.2008 - 05.2019
  • Normandin Middle School: September 2008 – March 2015
  • Transferring the 7th grade records to the 8th grade clerk
  • Processed all grade 7 withdrawals and new enrollments.
  • Worked with the transportation department creating and assigning the bussing/transportation stops for NMS students
  • Responsible for the collection and distribution of student locks at the end and beginning of school year
  • Other duties assigned by school administrators
  • Keith Middle School: March 2015 – July 2016
  • Principal Secretary
  • Duties include, but are not limited to:
  • Keeping and updating daily payroll for submission
  • Responsible for creating and processing orders/requisitions
  • Documenting and tracking staff attendance
  • Control of building use
  • Printing and distribution of student report cards/progress reports
  • Assisting staff with technology issues (ASPEN)
  • Direct assistant to the principal
  • Uploading teacher observation and evaluation information to BaselineEdge
  • Responsible for completing the school supply order through School Specialty and WB Mason
  • Printing out and processing candidate applications through SchoolSpring.com
  • New Bedford High School: July 2016 – May 2019
  • Switchboard Operator
  • Answer and transfer all calls for the New Bedford Public Schools district.
  • Assist with processing incoming and withdrawing student records
  • Assist with processing transcript requests and education verifications
  • Assist with preparing graduation programs and diplomas
  • Other duties assigned by school administrators
  • Jr. Clerk/Typist | New Bedford High School | October 2019 – April 2022
  • Main Office Secretary/Reception at New Bedford High School – greet public to building, process and sign in visitors.
  • Relief Switchboard Operator – cover the switchboard in the event the regular operator is not working.
  • Process student transcript requests – all transcript requests come through the main office.
  • Process all new and incoming student records

Education

Associate in Science - Office Administration, Executive Administrative Assistance

Bristol Community College
05.2020

Associate of Arts - General Studies, Business Administration TransferSkills & Abilities

Bristol Community College
05.2024

High School Diploma -

Greater New Bedford Regional Vocation Technical High School
New Bedford, MA
06-2001

Skills

  • 27 years of customer service experience
  • 20 years of office experience
  • Type 50 words per minute (wpm)
  • Microsoft office
  • Confidentiality
  • Proofreading
  • Document scanning
  • Reliability
  • Active listening
  • Teamwork
  • Excellent communication
  • Record management
  • Fast learner
  • Filing systems
  • Office equipment
  • Continuous improvement

Certification

  • Certificate of Achievement: Office Support
  • Certificate of Achievement: Administrative Assistant

Timeline

Criminal Records Clerk

New Bedford Police Department
04.2025 - Current

Emergency Telecommunications Dispatcher Trainee

New Bedford Police Department
12.2024 - 04.2025

Patient Access Representative

St. Luke’s Hospital
10.2023 - 12.2024

Principal Clerk

New Bedford High School
04.2022 - 10.2023

Sales Associate

Zales: The Diamond Store
11.2020 - 05.2023

Student Intern - Admin/Tech Specialist

Naval Undersea Warfare Center Division, Newport
05.2019 - 10.2019

Jr. Clerk/Typist

New Bedford Public Schools
09.2008 - 05.2019

Associate in Science - Office Administration, Executive Administrative Assistance

Bristol Community College

Associate of Arts - General Studies, Business Administration TransferSkills & Abilities

Bristol Community College

High School Diploma -

Greater New Bedford Regional Vocation Technical High School
Luz Marie Nunes