Luzmarina Sujdak
Port Saint Lucie,FL
Summary
Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Manager/Concierge Program Manager/Medical Assistant
BioReset Medical
Palm Beach, FL
02.2023 - Current
- Efficiently coordinated workflows, optimizing resource utilization
- Ensured compliance with OSHA and HIPAA, mitigating risk
- Revamped practice policies and procedures, enhancing operational efficiency
- Managed complex appointment schedules, optimizing provider efficiency
- Documented patient care, condition, and issues, maintaining unit paperwork
- Streamlined clinic workflows, achieving a 20% increase in daily patient capacity
- Slashed paperwork processing time by 30% through digitalization initiatives
- Introduced cutting-edge treatment protocols, setting a new standard in patient care
- Implemented a staff development program, enhancing team skills and service quality
- Fostered a culture of excellence and compassion, improving patient satisfaction scores by 25%
- Pioneered a patient-first approach, enhancing overall care experience
- Developed close working relationships with front office and back office staff.
- Ordered all office supplies and kept check on inventory levels.
- Medication quality control
Practice Manager/HR Administrator
Family Medical Center
Palm Beach Gardens, FL
12.2022 - 04.2023
- Streamlined clinic operations, enhancing workflow efficiency
- Implemented OSHA and HIPAA compliance, mitigating risk
- Managed and coordinated daily activities at multiple clinic sites
- Optimized provider efficiency through complex appointment scheduling
- Streamlined patient data management, enhancing privacy and access
- Introduced digital record-keeping, reducing errors and improving efficiency
- Led a team of 12 members to exceed patient care
- Fostered a culture of continuous learning, boosting staff competence and morale
- Optimized clinic operations by analyzing and restructuring workflow processes
- Pioneered a digital transformation in clinic management, boosting operational efficiency
Director of Operations
Visiting Angels
Port-Saint Lucie, FL
01.2021 - 09.2022
- Steered Visiting Angels' operations, ensuring seamless delivery of home care services
- Supervised 40 employees, fostering a collaborative and supportive work environment
- Implemented safety protocols, enhancing client and employee protection
- Managed the care of 45 clients, ensuring their satisfaction and wellbeing
- Spearheaded HR functions, including hiring, dispute resolution, and employee evaluations
- Increased client satisfaction by streamlining service schedules, managing 45 clients and 40 staff
- Implemented new protocols enhancing safety and efficiency, directly improving operational standards
- Oversaw comprehensive updates to client and employee records, ensuring full regulatory compliance
- Transformed agency operations through strategic leadership, elevating care quality and employee performance
- Developed and delivered essential training for employees, fostering a skilled and competent workforce
- Boosted operational efficiency by integrating tech solutions for client management
Practice Manager/Executive Assistant
Florida Cancer Specialists & Research Institute
Vero Beach, FL
12.2017 - 10.2020
- Managed and prioritized the Physician's complex schedule, including extensive domestic and international travel arrangements
- Coordinated high-profile meetings and events, prepared agendas, and managed logistics for board meetings
- Handled sensitive and confidential information with discretion and integrity
- Streamlined office processes, resulting in a 20% increase in efficiency
- Managed front desk and clinical team schedule
- Focused on providing excellent patient care
- Assisted the Physician's family with transportation to doctor appointments
- Handled Medical records request
- Implemented workflow for new projects
- Ensured that all surgeries were scheduled accordingly with each hospital
Education
Bachelor of Science - Nursing
Keiser University
Port Saint Lucie, FL05.2026
Baccalaureate - Criminal Justice
Indian River State College
Fort Pierce, FL01.2016
Associates - Paralegal Studies
Indian River State College
Fort Pierce, FL01.2013
Skills
- Google Suite
- Leadership
- Recruiting
- Staff Management
- Workflow Management
- Policy and procedure development
- Strategic Planning
- Workflow Planning
- Regulatory Compliance
- HIPAA and OSHA regulations
- HIPAA Guidelines
- Quality Control
- Wellness Services
- Medical clinical procedures
Assessments
- Management & leadership skills: Planning & execution, 05/24, Proficient
- Food service: Customer situations, 04/24, Proficient
- Sales skills, 09/22, Proficient
- Working with MS Word documents, 02/24, Proficient
- Work style: Reliability, 05/24, Proficient
- Office manager, 03/21, Proficient
- Management & leadership skills: Impact & influence, 02/24, Proficient
- Office manager, 12/22, Proficient
- Supervisory skills: Motivating & assessing employees, 10/22, Proficient
- Work motivation, 01/21, Proficient
- Protecting patient privacy, 09/22, Proficient
- Recruiting, 06/23, Proficient
- Administrative assistant/receptionist, 10/22, Proficient
- Spreadsheets with Microsoft Excel, 09/22, Proficient
- Customer focus & orientation, 05/21, Proficient
- Work motivation, 10/22, Proficient
- Customer service, 04/21, Proficient
- Medical billing, 09/22, Proficient
- Legal skills, 09/21, Proficient
- Attention to detail, 10/22, Proficient
Certification
- First Aid Certification
Fluent in Spanish
Read, write, and speak fluently.
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager/Concierge Program Manager/Medical Assistant
BioReset Medical
02.2023 - Current
Practice Manager/HR Administrator
Family Medical Center
12.2022 - 04.2023
Director of Operations
Visiting Angels
01.2021 - 09.2022
Practice Manager/Executive Assistant
Florida Cancer Specialists & Research Institute
12.2017 - 10.2020
Bachelor of Science - Nursing
Keiser University
Baccalaureate - Criminal Justice
Indian River State College
Associates - Paralegal Studies
Indian River State College