Summary
Overview
Work History
Education
Skills
Assessments
Certification
Fluent in Spanish
Languages
Timeline
Generic

Luzmarina Sujdak

Port Saint Lucie,FL

Summary

Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Practice Manager/Concierge Program Manager/Medical Assistant

BioReset Medical
02.2023 - Current
  • Efficiently coordinated workflows, optimizing resource utilization
  • Ensured compliance with OSHA and HIPAA, mitigating risk
  • Revamped practice policies and procedures, enhancing operational efficiency
  • Managed complex appointment schedules, optimizing provider efficiency
  • Documented patient care, condition, and issues, maintaining unit paperwork
  • Streamlined clinic workflows, achieving a 20% increase in daily patient capacity
  • Slashed paperwork processing time by 30% through digitalization initiatives
  • Introduced cutting-edge treatment protocols, setting a new standard in patient care
  • Implemented a staff development program, enhancing team skills and service quality
  • Fostered a culture of excellence and compassion, improving patient satisfaction scores by 25%
  • Pioneered a patient-first approach, enhancing overall care experience
  • Developed close working relationships with front office and back office staff.
  • Ordered all office supplies and kept check on inventory levels.
  • Medication quality control

Practice Manager/HR Administrator

Family Medical Center
12.2022 - 04.2023
  • Streamlined clinic operations, enhancing workflow efficiency
  • Implemented OSHA and HIPAA compliance, mitigating risk
  • Managed and coordinated daily activities at multiple clinic sites
  • Optimized provider efficiency through complex appointment scheduling
  • Streamlined patient data management, enhancing privacy and access
  • Introduced digital record-keeping, reducing errors and improving efficiency
  • Led a team of 12 members to exceed patient care
  • Fostered a culture of continuous learning, boosting staff competence and morale
  • Optimized clinic operations by analyzing and restructuring workflow processes
  • Pioneered a digital transformation in clinic management, boosting operational efficiency

Director of Operations

Visiting Angels
01.2021 - 09.2022
  • Steered Visiting Angels' operations, ensuring seamless delivery of home care services
  • Supervised 40 employees, fostering a collaborative and supportive work environment
  • Implemented safety protocols, enhancing client and employee protection
  • Managed the care of 45 clients, ensuring their satisfaction and wellbeing
  • Spearheaded HR functions, including hiring, dispute resolution, and employee evaluations
  • Increased client satisfaction by streamlining service schedules, managing 45 clients and 40 staff
  • Implemented new protocols enhancing safety and efficiency, directly improving operational standards
  • Oversaw comprehensive updates to client and employee records, ensuring full regulatory compliance
  • Transformed agency operations through strategic leadership, elevating care quality and employee performance
  • Developed and delivered essential training for employees, fostering a skilled and competent workforce
  • Boosted operational efficiency by integrating tech solutions for client management

Practice Manager/Executive Assistant

Florida Cancer Specialists & Research Institute
12.2017 - 10.2020
  • Managed and prioritized the Physician's complex schedule, including extensive domestic and international travel arrangements
  • Coordinated high-profile meetings and events, prepared agendas, and managed logistics for board meetings
  • Handled sensitive and confidential information with discretion and integrity
  • Streamlined office processes, resulting in a 20% increase in efficiency
  • Managed front desk and clinical team schedule
  • Focused on providing excellent patient care
  • Assisted the Physician's family with transportation to doctor appointments
  • Handled Medical records request
  • Implemented workflow for new projects
  • Ensured that all surgeries were scheduled accordingly with each hospital

Education

Bachelor of Science - Nursing

Keiser University
Port Saint Lucie, FL
05.2026

Baccalaureate - Criminal Justice

Indian River State College
Fort Pierce, FL
01.2016

Associates - Paralegal Studies

Indian River State College
Fort Pierce, FL
01.2013

Skills

  • Google Suite
  • Leadership
  • Recruiting
  • Staff Management
  • Workflow Management
  • Policy and procedure development
  • Strategic Planning
  • Workflow Planning
  • Regulatory Compliance
  • HIPAA and OSHA regulations
  • HIPAA Guidelines
  • Quality Control
  • Wellness Services
  • Medical clinical procedures

Assessments

  • Management & leadership skills: Planning & execution, 05/24, Proficient
  • Food service: Customer situations, 04/24, Proficient
  • Sales skills, 09/22, Proficient
  • Working with MS Word documents, 02/24, Proficient
  • Work style: Reliability, 05/24, Proficient
  • Office manager, 03/21, Proficient
  • Management & leadership skills: Impact & influence, 02/24, Proficient
  • Office manager, 12/22, Proficient
  • Supervisory skills: Motivating & assessing employees, 10/22, Proficient
  • Work motivation, 01/21, Proficient
  • Protecting patient privacy, 09/22, Proficient
  • Recruiting, 06/23, Proficient
  • Administrative assistant/receptionist, 10/22, Proficient
  • Spreadsheets with Microsoft Excel, 09/22, Proficient
  • Customer focus & orientation, 05/21, Proficient
  • Work motivation, 10/22, Proficient
  • Customer service, 04/21, Proficient
  • Medical billing, 09/22, Proficient
  • Legal skills, 09/21, Proficient
  • Attention to detail, 10/22, Proficient

Certification

  • First Aid Certification

Fluent in Spanish

Read, write, and speak fluently.

Languages

Spanish
Native or Bilingual

Timeline

Practice Manager/Concierge Program Manager/Medical Assistant

BioReset Medical
02.2023 - Current

Practice Manager/HR Administrator

Family Medical Center
12.2022 - 04.2023

Director of Operations

Visiting Angels
01.2021 - 09.2022

Practice Manager/Executive Assistant

Florida Cancer Specialists & Research Institute
12.2017 - 10.2020
  • First Aid Certification

Bachelor of Science - Nursing

Keiser University

Baccalaureate - Criminal Justice

Indian River State College

Associates - Paralegal Studies

Indian River State College
Luzmarina Sujdak