Luzmery Fuentes
Riverside,CA
Summary
Accomplished professional with a proven track record in materials transportation and records management, honed at Pioneer Packaging and Paper. Excelled in enhancing customer satisfaction and streamlining shipment processes, demonstrating meticulous attention to detail and effective communication. Skilled in mentoring teams to exceed performance goals, achieving significant improvements in operational efficiency.
Overview
8
8
years of professional experience
Work History
Shipping and Receiving Clerk
Pioneer Packaging and Paper
10.2022 - 10.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Customer Service Manager
Pioneer Packaging and Paper
10.2022 - 10.2023
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Shift Manager
Man-Cal Inc
10.2018 - 10.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversaw loading and unloading of packages in warehouse.
Office Assistant
The Salvation Army Church
02.2016 - 03.2017
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
No Degree - Real Estate
Riverside City College
Riverside, CA04.2024
High School Diploma -
Valley High School
Santa Ana, CA06.2018
Skills
- Materials transportation
- Records Management
- Attention to Detail
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Clerk
Pioneer Packaging and Paper
10.2022 - 10.2023
Customer Service Manager
Pioneer Packaging and Paper
10.2022 - 10.2023
Shift Manager
Man-Cal Inc
10.2018 - 10.2022
Office Assistant
The Salvation Army Church
02.2016 - 03.2017
No Degree - Real Estate
Riverside City College
High School Diploma -
Valley High School
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