Luzmery Paulino

Job description

Responsible for intake screening to determine eligibility for program. Accurately enters all data into WIC WOW computer system. Pins and issues eWIC cards. Does anthropometric and hematological screenings. Answers telephones, schedules appointments, and responds to all applicant queries either by phone, email or text message. Maintains all records and documentation as required by State WIC Regulations.

• Answering high volume of calls
• Maintaining communication with patients/ family members
• Sending home health aides to assist patients with personal care
• Managing a large group of patients to ensure they are getting to appropriate care
• Scheduling patients visits
• Greeting visitors/customers
• Transferring calls
• Taking and ensuring messages/complaints are passed to the appropriate staff member in time

• Follow up with MD orders.
• Move and schedule nursing visits.
• File nursing visits
• Answer some phone calls for reception.
• Following up with emails to make sure no visits were missed.

• Complete police reports
• Translate English to Spanish for customer.
• Complete form for customers
• Set up appointments for the customers.

• Answer phone calls
• Complete temps’ application
• Complete payroll
• Dispatch temps to warehouse for work.
• Fills warehouse olders daily.

• Answer calls
• Set up pickup for customer.
• Take payments.
• Call the customer and remind them about their upcoming payments.

• Change products prices.
• Accept payments from customers.
• Help look for items.