Luz Mery Quintana Galvis
Forest Hills,USA
Summary
A highly organized professional with 20+ years of experience with a comprehensive background in household management, ready to deliver exceptional service in new role. Known for ability to streamline operations, enhance resident satisfaction, and maintain high standard of cleanliness and order. Committed to fostering cooperative team environment and adapting to evolving household needs with flexibility and reliability.
Overview
21
21
years of professional experience
Work History
House Manager
Confidential Residence
05.2021 - 07.2024
- Demonstrate a high level of professionalism and confidentiality in all communications
- Oversee the execution of preferences and expectations of each home by coordinating the housekeepers and vendors
- Responsible for training staff on procedures, quality standards and schedules across all properties
- Act as the primary point of contact for staff and vendors ensuring smooth communication and operation
- Ensure all residences were fully stocked with necessary cleaning supplies including food, wine, liquor, linens, personal products, and all guest room amenities
- Solely responsible for overseeing packing and travel preparations - travel between homes with family domestically and internationally
- Personal shopping for family as needed- including gift shopping, toiletries and supplies
- Set and display knowledge of international guests on food and beverage etiquette and protocol, including training team members in guest services
- Execute and plan events such as dinner parties and formal gatherings
- Work with interior designers, general contractors, and special vendors in various locations
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Recruited trained, and managed a team of domestic staff to provide high-quality service in all areas of the household.
- Ensured guest satisfaction, orchestrating detailed preparations for high-profile events and gatherings.
- Enhanced overall household efficiency by implementing comprehensive scheduling system for all domestic tasks.
House Manager / Estate Manager
Mr. and Mrs Scott Resnick
05.2007 - 07.2020
- Managed 10,500 square foot town house
- Obtain and assist with communicating personnel policies and procedures, ensure staff coverage, job descriptions and scheduling
- Ability in caring for and maintaining inventory of museum quality artwork
- Solely responsible for overseeing packing and travel preparations - travel between homes with family
- Responsible for training staff on procedures, quality standards and schedules
- Assist in planning and executing events such as dinner parties and formal gatherings
- Monitored time records weekly for policy compliance, vacation/sick leave, and submitted time reports for payroll processing
- Oversee all vendor work including plumbing, electric/appliance and HVAC repair, refrigeration, pest control, limestone/marble repair, and paintings
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Assisted residents with daily hygiene and living tasks.
House Manager Assistant / Laundress
Mr. and Mrs. Jerry Seinfeld
03.2005 - 04.2007
- Supervised, trained and hired/dismissed staff
- Ability to organize all clothing: placed in dressing rooms, sent to the cleaners or tailor; pictures inside of the luggage when traveling for wardrobe accountability
- Served and set up the table for both formal and informal hosted dinner parties
- Maintained inventory of house contents
- Responsible for the supervision of washing and ironing of linens and the family's clothing
- Coordinated and scheduled service contractors that were needed
- Traveled with family between homes and traveled with children accompanied by nannies
- Optimized wardrobe management for family members and organizing seasonal updates.
Laundress / Assistant Manager
Mr. and Mrs. Stephen Schwarzman
01.2004 - 11.2004
- Packed and unpacked luggage when traveled; clothing was placed in order according to color, designer, fabric and category
- Hats, sunglasses, purses, shoes, and other accessories were placed in their specific places, and were cared for with detailed information
- Responsible for sending pieces to the cleaners, or tailor; received and unpacked any new articles of clothing that were purchased
- Assist in removing garment stains, steaming evening gowns and replacing missing beads
- Ability to iron using the flat roll machine (Mangle)
- Traveled with family between homes
Education
Office procedure, organizational skills and bookkeeping
Queens College
Intermediate writing, reading, vocabulary courses
Hunter College
Certified Professional Secretary -
SENA
Normal Maria Inmaculada
Skills
- Management experience
- Staff Training
- Attention to detail
- Staff Scheduling
- Bilingual in Spanish and English
- Team Coordination
- Exceptional organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
House Manager
Confidential Residence
05.2021 - 07.2024
House Manager / Estate Manager
Mr. and Mrs Scott Resnick
05.2007 - 07.2020
House Manager Assistant / Laundress
Mr. and Mrs. Jerry Seinfeld
03.2005 - 04.2007
Laundress / Assistant Manager
Mr. and Mrs. Stephen Schwarzman
01.2004 - 11.2004
Intermediate writing, reading, vocabulary courses
Hunter College
Certified Professional Secretary -
SENA
Normal Maria Inmaculada
Office procedure, organizational skills and bookkeeping
Queens College
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