LUZ MERY RAMIREZ
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contributes to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
27
27
years of professional experience
Work History
CASHIER
King Jesus Ministry
MIAMI, USA
02.2021 - Current
- Processed cash register transactions on POS, ensuring accurate change for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash, credit, and check payments accurately.
- Maintained clear checkout area for tidy presentation.
- Greeted customers with prompt and friendly service.
- Maintained high customer satisfaction levels by going the extra mile to personalize service.
- Resolved customer conflicts, identifying and implementing solutions to enhance satisfaction.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Restocked supplies to maintain inventory levels and support seamless operations.
HOUSEKEEPER
Experto Cleaning Service
MIAMI, Florida
05.2022 - 09.2025
- Executed cleaning of residential and commercial spaces, ensuring adherence to company standards for quality.
- Streamlined organization of cleaning supplies and equipment to enhance workflow efficiency.
- Followed safety procedures while handling cleaning chemicals and tools.
- Managed inventory of cleaning supplies and equipment, ensuring availability.
- Provided excellent customer service during interactions with clients on-site.
- Trained and mentored housekeeping staff on best practices and safety protocols.
ENGLISH TEACHER
LICEO CERVANTES SCHOOL
, Colombia
01.1999 - 12.2020
- Enhanced lesson plans through unique and engaging instructional videos, activities, and discussions that fostered student interest and participation.
- Integrated technological resources to enrich course content and reinforce key topics, improving student engagement and understanding.
- Evaluated student progress to achieve performance objectives and Common Core standards.
- Tutored students struggling with course material in groups or individually.
- Built positive and encouraging classroom environment by modeling good behaviors and using positive reinforcement techniques.
Education
PEDAGOGICAL USE OF ICT AND VIRTUAL EDUCATION -
Panamericana University
ENGLISH COURSE -
Valencia Collage
SPECIALIZATION IN LEISURE AND RECREATION FOR SOCIAL AND CULTURAL DEVELOPMENT -
Fundación Universitaria Los Libertadores
BACHELOR OF EDUCATION - SPANISH AND ENGLISH
Distrital University Francisco Jose de Caldas
Skills
- Transaction processing
- Cash register operation
- Inventory management
- Merchandise restocking
- Product Knowledge
- Pricing Knowledge
- Customer Service
- Customer satisfaction
- Team collaboration
- Adaptability to feedback
- Effective communication
- Bilingual
REFERENCES
- Fabiola Torres, Library Manager (King Jesus Ministry) Phone: (786)872-6196
- Dennis Castro, Church Servant (King Jesus Ministry) Phone: (305)281-0685
- Cristian Mejia, Manager (Experto Cleaning Service) Phone: (786)812-0012
Timeline
HOUSEKEEPER
Experto Cleaning Service
05.2022 - 09.2025
CASHIER
King Jesus Ministry
02.2021 - Current
ENGLISH TEACHER
LICEO CERVANTES SCHOOL
01.1999 - 12.2020
PEDAGOGICAL USE OF ICT AND VIRTUAL EDUCATION -
Panamericana University
ENGLISH COURSE -
Valencia Collage
SPECIALIZATION IN LEISURE AND RECREATION FOR SOCIAL AND CULTURAL DEVELOPMENT -
Fundación Universitaria Los Libertadores
BACHELOR OF EDUCATION - SPANISH AND ENGLISH
Distrital University Francisco Jose de Caldas