Luzmila Evens
Mountain View,CA
Summary
Seasoned Central OPS Manager from AMZL Logistics - DSP Services, adept in logistics management and interpersonal communication. Spearheaded operational efficiency improvements and team building, achieving significant enhancements in customer satisfaction and process optimization. Excelled in workforce planning and customer relationship management, fostering a collaborative culture and driving project success.
Overview
7
7
years of professional experience
Work History
Central OPS Manager
AMZL Logistics - DSP Services
Milpitas , CA
05.2015 - 02.2022
- Created and maintained key performance indicators to track operational efficiency and effectiveness.
- Enforced federal, state, local and company rules for safety and operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Analyzed data from customer feedback surveys to identify opportunities for process optimization.
- Provided leadership direction and guidance throughout the organization; promoted a culture of collaboration among staff members.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Education
High School Diploma -
Escuela Nicanor Villalaz
Panama Rep Panama11-1986
Skills
- Logistics management
- Customer relationship management
- Incidents management
- Workforce planning
- Warehouse operations
- Interpersonal communication
- Inventory control
- Quality assurance and control
- Complex problems analysis
- Project planning and development
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Central OPS Manager
AMZL Logistics - DSP Services
05.2015 - 02.2022
High School Diploma -
Escuela Nicanor Villalaz
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