Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luz Teresa Henslee

El Paso,TX

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

FINANCIAL SERVICE REPRESENTATIVE/Manager

World Finance
El Paso, TX
02.2023 - Current
  • Greeted customers and answered inquiries in a professional manner.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • Processed payments via cash, check, or credit card transactions.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Followed proper cash handling procedures while completing transactions.
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Consulted with customers regarding needs and addressed concerns.
  • Developed strong customer relationships to encourage repeat business.

Signing Agent

Notary L Teresa Henslee Notary
Fort Worth, TX
02.2017 - Current
  • Met with clients in office and home environment to complete signings, Checked documents and identifying credentials for all parties, Administered oath to document signers to obtain affirmation of truth, Updated journal with names and dates for permanent record, Advised regarding delays and special circumstances
  • Scanned and returned documents on timely manner
  • Explained documents that need to be signed to the customer, Bilingual (spanish/English) read and write

Foreclosure Specialist

Colonial Savings F.A
Fort Worth, TX
07.2012 - 06.2016
  • Assisted homeowners facing financial hardship by providing resources to help them keep their homes.
  • Ensured all actions were taken within the scope of company policies and procedures.
  • Reviewed financial documents to verify accuracy or acquire necessary information.
  • Researched discrepancies in foreclosure documents and loan agreements.

Education

Diploma - Legal Secretary

Internationa Business College
El Paso, TX
08.1988

Skills

  • Bilingual (english/ Spanish) Read and write
  • Excellent Customer Service
  • Heavy call volume experience
  • Identifying the customer Needs
  • Problem Solver
  • Work well with others
  • Decision-Making
  • Multitasking
  • Self-Directed
  • Dependable and Responsible
  • Account Management
  • Payment Acceptance
  • Account updating

Timeline

FINANCIAL SERVICE REPRESENTATIVE/Manager

World Finance
02.2023 - Current

Signing Agent

Notary L Teresa Henslee Notary
02.2017 - Current

Foreclosure Specialist

Colonial Savings F.A
07.2012 - 06.2016

Diploma - Legal Secretary

Internationa Business College

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Luz Teresa Henslee