Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

LUZ Toribio

Lawrence,MA

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified jobs with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

17
17
years of professional experience

Work History

PCA

Tempus Unlimited
04.2011 - Current
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Maintained clean and safe environment to promote patient safety and comfort

Property Manager

Estrella Enterprises LLC.
10.2020 - 02.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Followed up on delinquent tenants and coordinated collection procedures
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office
  • Introduced prospective tenants to types of units available and performed tours of premises
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
  • Coordinated with legal counsel to resolve tenant disputes
  • Coordinated with janitorial and engineering staff on maintenance and upkeep
  • Maintained sufficient number of units market-ready for lease
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Administered operations to handle needs of more than 500 tenants across 500 property units
  • Collected and maintained careful records of rental payments and payment dates

Secretary

ROYAL PARK LLC
11.2015 - 10.2020
  • Answered multi-line phone system and enthusiastically greeted callers
  • Scheduled appointments and conducted follow-up calls to clients
  • Maintained daily report documents, memos and invoices
  • Maintained office supplies inventory by checking stock and ordering new supplies
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Entered data into system and updated customer contacts with information to keep records current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes

Cleaner/Supervisor

Sanitrol
01.2011 - 12.2017
  • Clean office, dust, vacuum, moping.
  • Clean bathrooms pick up trash ,buffing floors.
  • Clean tables, windows, desk.
  • Management Employees and Check all Building.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports and other business documentation.
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Evaluated employee performance and developed improvement plans.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Kept building entryway glass clean and polished for professional presentation.
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Adhered to safety protocols by enforcing proper equipment usage
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Communicated repair needs to maintenance staff
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Picker/Packer

Express Services
01.2007 - 01.2009
  • Pulled orders quickly to maintain demanding productivity goals
  • Printed labels, packaged boxes, and loaded into outbound containers
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system
  • Checked packing slips and other documentation to appropriately box items requested by clientele
  • Worked fast to meet assigned daily picking quotas
  • Followed safety protocols and procedures to minimize workplace accidents
  • Verified proper labeling and identification on all orders before shipment
  • Scanned packages and boxes and moved to loading dock for shipment

Education

GED -

Lare Training Center
Lawrence, MA
08.2011

Associate of Science - Business Technology

Lare Training Center
Lawrence, MA
08.2011

Skills

  • Client Relations
  • Monthly Fee and Payment Collection
  • Sale and Rental Recordkeeping
  • Vacancy Marketing
  • Office Staffing
  • Microsoft Office
  • Tenant Eligibility Determination
  • Clear Communication
  • Data Entry
  • Spreadsheet Tracking
  • Basic Mathematics
  • Customer Relations

Accomplishments

  • Certifications:.
  • Microsoft Office Specialist: Word & Excel.

Languages

Spanish
Native or Bilingual
English

Timeline

Property Manager

Estrella Enterprises LLC.
10.2020 - 02.2023

Secretary

ROYAL PARK LLC
11.2015 - 10.2020

PCA

Tempus Unlimited
04.2011 - Current

Cleaner/Supervisor

Sanitrol
01.2011 - 12.2017

Picker/Packer

Express Services
01.2007 - 01.2009

GED -

Lare Training Center

Associate of Science - Business Technology

Lare Training Center

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LUZ Toribio