Luz Valeria Espinoza Salinas
Peoria,AZ
Summary
Motivated leader with strong organizational and prioritization abilities. Accomplished and energetic Certified Pharmacy Technician and Veterinary Technician with a solid history of achievement in medicine, patient care, pharmacy, management and customer service. Excellent customer service and communication skills and always passionate about helping others. Proven ability to accurately interpret prescriptions and dispense medication in accordance with pharmacy regulations. Adaptable professional with over 10 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Have always been attracted to the medical field and a passionate animal lover willing to be their voice in their healthcare and help them live a long healthy life. Aiming and eager to expand my knowledge and use my abilities to successfully fill the Vet Tech role at your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Arizona Animal Welfare League
02.2024 - 03.2024
- Effectively monitored and administered medications/ completed treatments for pets in quarantine for Parvovirus, distemper, Felv/Fiv+ etc..
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Collaborated with fellow technicians to provide a streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
Veterinary Technician
Azpetvet
04.2023 - 01.2024
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
Lead Certified Pharmacy Technician
Humana Mailorder Pharmacy
03.2017 - 05.2023
- Took care of all onboarding information/trainings for new hires
- Motivate employees to do better and coach on what is needed
- Use critical thinking to solve issues and de-escalate calls
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Answer telephones, respond to questions or requests
- Prepare and process medical insurance claim forms and records
- Assist customers by answering questions, locating items, or referring them to the pharmacist for medication information.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
10.2014 - 03.2017
- Supervised other clerical staff and provided training and orientation to new hires
- Completed all inventory management/returns (Ordered and dispensed supplies)
- Used computers for various applications, such as database management or word processing
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Greeted visitors or callers and handled their inquiries or directed to the appropriate area
- Composed, typed, and distributed meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Established work procedures or schedules and kept track of the daily work of clerical staff
- Learned to operate new office technologies as they were developed and implemented
- Trained and assisted staff with technical issues
- Monitored pharmacy technician team's metrics to meet established benchmarks
- Created, maintained, and entered information into databases.
Education
TECHNICIAN CERTIFICATE -
Arizona College Glendale
Glendale, AZ01.2015
HIGH SCHOOL DIPLOMA -
Washington High School
Phoenix, AZ05.2013
Skills
- Outstanding fluent Bilingual Communication skills in both English and Spanish
- Friendly, Positive, and welcoming Attitude
- Certified AZ Pharmacy Technician license/PTCB certification
- Over 10 years of Customer Service skills
- Team Collaboration/leader
- Analytical and Critical Thinking
- Medication Administration and Management
- Updating Medication Histories
- Assisting Pharmacists including with regulatory compliance of OSHA/HIPAA
- Medication Therapy Management
- Drug Inventory Management
- Staff Training and development
- Multitasking Abilities
- Problem-Solving Skills
- FDA Drug Safety Guidelines
- Computer (word, excel, presentation)
- Medical History Collection
- Veterinary Office Administration
- Treatment Administration
- Wound Treatment
- Animal Behavior Observation
- IV Medication Administration
- Emergency and Preventive Care
- Medication Administration
- Surgical preparation
- Vital signs
Certification
Arizona state Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Technician
Arizona Animal Welfare League
02.2024 - 03.2024
Veterinary Technician
Azpetvet
04.2023 - 01.2024
Lead Certified Pharmacy Technician
Humana Mailorder Pharmacy
03.2017 - 05.2023
Senior Certified Pharmacy Technician
Walgreens Pharmacy
10.2014 - 03.2017
TECHNICIAN CERTIFICATE -
Arizona College Glendale
HIGH SCHOOL DIPLOMA -
Washington High School
Arizona state Certified Pharmacy Technician
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