Luzvy Gonzalez
Allen,Texas
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
22
22
years of professional experience
Work History
Scheduling Coordinator
Peak Integrated Healthcare
2655 E Belt Ln Rd Carrollton, Texas 75006
04.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
- Assisted in the development of an online scheduling system, improving accessibility for patients.
- Followed up with patients to reschedule missed appointments.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
Scheduling Coordinator
Parkland Hospital-Geriatrics
2231 Butler St. Dallas, Texas 75235
10.2021 - 02.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Verified insurance coverage and obtained pre-authorizations.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Office manager
Accident Centers of Texas
Frisco
07.2019 - 08.2021
- Coordinated, managed and provided status of patients with Insurance companies, and Attorneys
- Preparing and submitting weekly and monthly billing reports for our clinics
- Conducted weekly meetings for our Doctors and employees
- Conducted translation between physicians and patients
- Assisted Dr
- Sherea Clarke, D.C
- Data Entry
- Answering phones calls
- Scheduling Patients
- Filing, Charting, copying medical records
- Verifying Insurance
- Order DME supplies/equipment for our clinics
- Assisted patients with rehab and PT
- Conducted physical therapy.
Front Office Manager, PT assistant
Elite Healthcare
Carrollton
03.2006 - 08.2017
- Assisted Dr
- Je Hicken, D.C
- Data entry
- Answering phone calls
- Scheduling Patients
- Filling, Charting, Copying medical records
- Verifying Insurance
- Pre-Auth for Physical Therapy, FCE, EMG/NCV
- Conducted translation between Doctors and patients
- Conducted Physical Therapy with patients as well as massage Therapy
- Conducted Patients to their program as WH or WC
- Perform FCE's.
Front Desk, CA
Injury and Rehabilitation
Dallas
01.2003 - 02.2006
- Assisted Dr
- Ken Teppote, D.C
- Data Entry
- Entering New Patients files
- Answering phone Calls
- Patient Scheduling
- Conducted Physical Therapy with patients
- Vital signs, blood pressure, temperature, pulse, weight and height.
Education
W.T. White High School
Dallas, TexasUltrasound Diagnostic Center
Dallas, TexasSkills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Verbal and written communication
- Time management skills
- Teamwork and Collaboration
- Attention to Detail
- Strategic Planning
- Effective Multitasking
- Deadline-oriented
- Scheduling
- Customer service and support
- Patient Scheduling
- Patient Registration
- Production Scheduling
- Referral Coordination
- Insurance Verification
- Performance Improvement
Additional Information
I would appreciate the opportunity to discuss my experience with you at a mutually convenient time. Thank you for your consideration. Respectfully yours, Luzvy Gonzalez
Languages
English
Spanish
Timeline
Scheduling Coordinator
Peak Integrated Healthcare
04.2024 - Current
Scheduling Coordinator
Parkland Hospital-Geriatrics
10.2021 - 02.2024
Office manager
Accident Centers of Texas
07.2019 - 08.2021
Front Office Manager, PT assistant
Elite Healthcare
03.2006 - 08.2017
Front Desk, CA
Injury and Rehabilitation
01.2003 - 02.2006
W.T. White High School
Ultrasound Diagnostic Center
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