Malycia Duponte
Management
Oklahoma City,USA
Summary
I am an experienced professional who is consistently recognized as focused, determined, and reliable by coworkers and management. Since beginning my career in customer service and food service at seventeen, I have gained more than a decade of hands-on experience across fast-paced environments; this includes front-of-house operations, team coordination, shift management, and high-volume customer support. My background in food service strengthened my ability to stay organized, maintain quality standards, and lead by example while ensuring smooth daily operations and excellent guest experiences.
Throughout my career, I have built strong skill sets in customer communication, needs assessment, conflict resolution, and customer satisfaction. My time in healthcare further developed my problem-solving abilities, crisis management experience, and commitment to ensuring every customer or client feels supported and valued. I continue to demonstrate leadership, adaptability, and strong communication skills in every role I take on; all while maintaining a customer-first mindset that drives results and builds trust.
Overview
14
14
year of professional experience
5
5
Certifications
Work History
Shift Lead/ AGM in Training
O &M, LLC, dba Taco Bell
Oklahoma City, USA
09.2025 - Current
- Supervised team members during peak service hours.
- Trained new employees on food safety procedures.
- Managed inventory and restocked supplies efficiently.
- Assisted in resolving customer complaints promptly.
- Coordinated shifts and scheduled staff effectively.
Assistant Manager
Little Caesars Pizza
Oklahoma City, USA
08.2025 - 09.2025
- Handled cash register operations and processed transactions efficiently.
- Collaborated with management to maintain store cleanliness and organization.
- Ensured compliance with health regulations during food preparation.
- Responded to customer inquiries and resolved issues promptly.
Center Store Manager
Casey’s General Store
Oklahoma City, USA
02.2025 - 05.2025
- Implemented new ideas that improved processes throughout the center store departments.
- Provided excellent customer service by responding promptly to inquiries about products or services.
- Managed inventory levels, product rotation, and shelf placement to ensure maximum product visibility.
- Created a team environment by providing leadership, motivation, direction and support to associates.
Education
High School -
ASTEC Charter High School
Oklahoma City, OklahomaSkills
- Critical Thinking
- Adaptability
- Leadership
- Advanced Computer Skills
- Ability to Multitask
- Interpersonal Communication
- Mediation
- Customer service focus
- Staff development
Certification
Servsafe - Manager, Oklahoma Restaurant Association, 10/01/25 - 10/01/30
Servsafe - Workplace: Sexual Harassment Prevention for Restaurants, Manager, Oklahoma Restaurant Association, 12/2025
Servsafe - Allergens, Oklahoma Restaurant Association, 12/2025 12/2028
Servsafe - Workplace: De-Escalation & ATR, Oklahoma Restaurant Association, 12/2025
OK ABLE Commission Employee License, 02/2025 - 02/2027
Timeline
Shift Lead/ AGM in Training
O &M, LLC, dba Taco Bell
09.2025 - Current
Assistant Manager
Little Caesars Pizza
08.2025 - 09.2025
Center Store Manager
Casey’s General Store
02.2025 - 05.2025
High School -
ASTEC Charter High School