Lillian Weber

- Oversee hotel portfolio management, ensuring partner integration and compliance.

- Foster robust relationships with hotel partners and stakeholders, facilitating seamless integration of Chase Travel Hotel Direct and The Edit programs.

- Coordinate cross-functional teams to streamline hotel partner onboarding processes and maintain operational excellence in program delivery

- Lead cross-functional initiatives to optimize hotel partner integration workflows, resulting in streamlined onboarding and enhanced operational outcomes.

- Drive expansion of The Edit by Chase Travel and Chase Travel Hotel Direct program by developing and executing partner engagement strategies and maintaining quality standards.

- Build and nurture strategic relationships with hospitality partners while implementing direct booking solutions and premium travel experiences.

- Implements processes for direct hotel programs.

- Validates hotel partner submissions of rates and content.

- Supports external hotel partners throughout program onboarding.

- Assists internal Account Teams with partner communication and follow-up.

- Collaborates with Product to develop mapping processes for hotel rooms and content.

- Reviews online rates and content to ensure accuracy and a premium presence.

- Communicates effectively with hotel partners to gather necessary rates and content.

- Resolves escalations efficiently to ensure seamless Card Member experiences at point of sale.

- Maintains clear communication channels with all stakeholders.

- Utilize data-driven insights to continuously improve processes.

- Implement marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives.

- Continuously evaluate improvements to drive increased accuracy, effectiveness and cost reduction for promotional opportunities.

- Create product positioning and messaging for marketing activities.

- Define metrics for benchmarking promotional success; determine plan to measure, track and report on results.

- Assist in researching and identifying opportunities to further distinguish the product line and increase marketing capabilities.

- Contribute to and execute on marketing strategy and roadmap, identifying long and short term strategies and tactics to maximize product success.

- Train 25 camps a week minimum

- Hiring, onboarding, & scheduling of the training team

- Customer Service

- Facility management - Maintain gym standards of equipment

- Leverage combination of Burn Boot Camp sales approach and your own personality to drive membership growth

- Identify areas of opportunity to improve the business and working with leadership team to implement a plan to execute

- Closed 300 + memberships