Cathleen Mack
Saltville,VA
Summary
Experienced cleaning and maintenance professional with strong dedication to cleanliness and efficiency. Known for reliability, adaptability, and teamwork, ensuring a safe and orderly environment. Skilled in cleaning techniques, minor repairs, and organizational upkeep, with focus on delivering consistent, high-quality results. Respected for effective communication and dedication to providing excellence in service.
Overview
27
27
years of professional experience
Work History
Professional Cleaning & Maintenance Services
Lady With a Ladder Cleaning & Maintenance
07.2006 - Current
- Provide personalized and professional property management and home services, including expert hands on cleaning, sanitization and maintenance.
- Create and execute a maintenance schedule of equipment and mechanicals for each client to assure proper function and safety of systems.
- Arrange for property maintenance services with a pre-screened list of qualified professionals in the industry of need.
- Organization, staging, relocation and customized personal assistance to clients.
- Work closely with local real estate agents in the maintenance, cleaning and staging of homes in preparation for sales.
- Maintain supplies, equipment, database and schedule for 32 clients.
Medical Scheduler
The Philadelphia Hand To Shoulder Center (remote)
04.2018 - Current
- Answer phone calls in a high volume call center, schedule appointments, and handling patient inquiries for a 25-physician specialty orthopedic, multi state medical practice.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Acclaimed for developing the sanitization practices for the front desk and reception areas during the onset of the Covid-19 pandemic, to ensure the safety of both patients and staff members.
- Historical inventory management of front desk and copier supplies for King of Prussia Location.
Medical Office Administration / Triage Supervisor
Paoli Family Medicine
02.2002 - 07.2006
- Responsible for overseeing the triage department, while triaging incoming patient calls for a nine doctor practice including scheduling appointments, updating patients with appropriate test results, taking messages for doctors and routing of all other calls to the correct department.
- Entering new patient data and accurately updating existing patients records.
- Improving design of office forms, policies and procedures to streamline workflow and ensure patient confidentiality.
- Register patients upon arrival, confirm information and verification of insurance.
- Collect appropriate co-pay / co-insurance and balance patient accounts at end of shift.
Front Desk / Chiropractic Assistant
Spinal Care Chiropractic
05.2000 - 03.2002
- Responsible for scheduling of patients, patient data entry and maintaining the schedules for two doctors and eleven therapist.
- Prepare and equip exam rooms for patients.
- Application of various modalities on patients.
- Creation and maintenance of patients insurance deductible database.
- Office accounts payable and receivable, payroll processing, insurance verification.
- Daily billing transmission and computer back-up procedures, inventory of office and medical supplies.
Branch Administrator
Yoh Support Services - Day & Zimmerman
08.1998 - 05.2000
- Assistant to District Manager, Sales and recruiting staff.
- Coordination of office equipment repair and maintenance.
- Maintain all administrative and financial files, including weekly payroll for staff and contractors.
- Standardize and maintain complete candidate resume database.
- Accounts Payable and Receivable, purchasing inventory of equipment and supplies, expense report review and approval, maintain petty cash and postage accounts.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY01-1986
Skills
- Detailed-orientated
- Proactive, Accurate and Organized
- Excellent Planner and Coordinator
- Reliable High Quality Work
- Skilled Problem Solver
- High Workflow Efficiency
- Comfortable in a High Stress Environment
- Passion for Project Based Tasks
Timeline
Medical Scheduler
The Philadelphia Hand To Shoulder Center (remote)
04.2018 - Current
Professional Cleaning & Maintenance Services
Lady With a Ladder Cleaning & Maintenance
07.2006 - Current
Medical Office Administration / Triage Supervisor
Paoli Family Medicine
02.2002 - 07.2006
Front Desk / Chiropractic Assistant
Spinal Care Chiropractic
05.2000 - 03.2002
Branch Administrator
Yoh Support Services - Day & Zimmerman
08.1998 - 05.2000
High School Diploma -
Grover Cleveland High School
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