Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaton Hankley

Laurel,MD

Summary

Reliable professional with experience notarizing documents, filling out paperwork and verifying client identities. Consistent with following notary process and knowledgeable of relevant laws and regulations. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy environments. Adept at handling multiple projects and prioritizing tasks. Talented Administrative/Customer service professional goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Knowledgeable Notary Public with an honest reputation and three years' experience. Strong interpersonal and analytical abilities and a disciplined approach to handling all types of requests.

Overview

12
12
years of professional experience

Work History

Maryland Notary Public

Independent Contractor
12.2020 - Current
  • Check documents and identifying credentials for all parties.
  • Follow proper protocol when notarizing documents, verifying signatures and dates for compliance.
  • Examin documents for accuracy, completion and compliance before notarizing.
  • Check client identification to maintain compliance with state legal requirements.

Sale Supervisor

Batteries Plus Bulbs
03.2018 - Current
  • Open and close the store on a daily basis adhering to security protocol
  • Balancing cash drawers
  • Count monies from night before and logging daily earnings
  • Managing on duty staff
  • Managing all aspects of the store in the absence of the owner
  • Provide excellent customer service by but not limited to: assisting customers with their shopping needs, installing car batteries when needed, assisting customers with and requested cell phone problems
  • Register client devices for repair, verifying personal and payment information
  • Creating client accounts
  • Processing and completing required paperwork for proper audit trails
  • Schedule clients for repairs and product pick-ups in-store and on-line orders
  • Provide client personal reminder services for pick up dates, pick up times and proper instructions to claim merchandise
  • Manage team communications with clients
  • Assist clients with purchases ensuring they are familiar with inventory and select the correct items that fulfill their requirements.
  • Supervise staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Work jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promote exceptional customer service by engaging clients on sales floor.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Check store merchandise regularly for proper display and replenishment.
  • Construct displays and signs to promote specified products and sales promotions.
  • Strength merchandising and promotional strategies to drive customer engagement and boost sales.

Sale Supervisor

Batteries Plus Bulbs
03.2018 - Current
  • Following company guidelines, ensure all inventory is properly inspected, recorded, correctly placed and documentation appropriately entered in system
  • Manage and approve all transactions through POS database and Secure Safe requiring management level approvals
  • Process all forms of payment preparing daily cash receipts reports
  • Certify all deposit documents and ensure timely deposit of all funds
  • Answer inquiries regarding bank related products
  • Resolve issue/problems with customer accounts
  • Assisting owner with the start-up and preparation of opening the site.
  • Supervis staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Work jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promot exceptional customer service by engaging clients on sales floor.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coach employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.


Warehouse Processor

Nordstrom Distribution Center
10.2015 - 10.2018
  • Daily duties include process packages for retail stores and also customers as well
  • Overseeing inventory thought out the warehouse
  • Maintain count of units that are processed daily
  • Assist with loading and unloading trucks all while conducting myself in a professional matter
  • Handel customers return process items to accommodate customers needs.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.

House Manager

The ARC of Prince George's County
07.2011 - 10.2015
  • Support individuals with intellectual disabilities in their home while performing daily living activities
  • Plan and supervise the implementation of daily activities, medical appointments, and educational needs
  • Promoting health, wellness and social development for clients and patients with specific needs
  • Manages and supervises the provision of transportation out in the community
  • Schedule all new hires interviews, orientation and trainings
  • Courteously greeting clients and offering excellent customer services.

Education

COVID-19 Contact Tracing -

Johns Hopkins University
05.2020

Certified Nursing Assistant -

DEMAS Academy, LLC
09.2010

Certified CPR & First Aid Responder/Certified Medication Technician -

ARC- Prince George's County
06.2010

High School Diploma -

Cardozo Senior High School
05.2000

Skills

  • Microsoft Office Suite
  • Dependable
  • CMT Certified
  • Trustworthy
  • CPR/FirstAid Certified
  • CNA Certified
  • Pleasant Personality
  • Document Review
  • Recordkeeping Abilities
  • Fraud Understanding

Timeline

Maryland Notary Public

Independent Contractor
12.2020 - Current

Sale Supervisor

Batteries Plus Bulbs
03.2018 - Current

Sale Supervisor

Batteries Plus Bulbs
03.2018 - Current

Warehouse Processor

Nordstrom Distribution Center
10.2015 - 10.2018

House Manager

The ARC of Prince George's County
07.2011 - 10.2015

COVID-19 Contact Tracing -

Johns Hopkins University

Certified Nursing Assistant -

DEMAS Academy, LLC

Certified CPR & First Aid Responder/Certified Medication Technician -

ARC- Prince George's County

High School Diploma -

Cardozo Senior High School
Shaton Hankley