Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laetitia Wilson

La Vernia,Texas

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative/Data Entry position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Dental Receptionist

Jarod Oliver DDS, PLLC
08.2012 - 05.2022
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Performed various administrative tasks by filing, copying and faxing documents.

Dental Receptionist

Dr Paul Wiegand DDS
01.2002 - 07.2012
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Completed patient referrals to other medical specialists.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Managed patient billing processes for timely, accurate payments.
  • Performed various administrative tasks by filing, copying and faxing documents.

Veterinary Receptionist

NB Veterinary Services
01.2009 - 12.2013
  • Coordinated patient check-in, check-out and payments.
  • Entered data from pet records and visits into computer system.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.

Dental Receptionist

Taylor Mason DDS
10.2000 - 01.2002
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.

Secretary

Methodist Hospital
09.1999 - 09.2000
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Maintained office supplies inventory by checking stock and ordering new supplies.

Medical Clerk

Bennett Health Clinic
02.1999 - 05.1999
  • Prepared patient charts and consent forms as necessary.
  • Input data into computer programs and filing systems.
  • Scheduled appointments
  • Updated and maintained customer information, documents and records.
  • Checked for accuracy by verifying data and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Followed data entry protocols, rules and regulations.

ER Registration Clerk

Metroplex Hospital
10.1997 - 01.1999
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information and answer questions.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.

Medical Receptionist

Memphis Orthopedic Group
10.1993 - 05.1996
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

High School Diploma -

Clovis High School
Clovis, NM

Skills

  • Adept at Multi-Line Phones
  • Dental Terminology Knowledge
  • Patient Documentation
  • Customer Service
  • Appointment Scheduling
  • Patience
  • Data Entry
  • Telephone Etiquette
  • Medical Terminology Knowledge
  • Organization and Time Management

Timeline

Dental Receptionist

Jarod Oliver DDS, PLLC
08.2012 - 05.2022

Veterinary Receptionist

NB Veterinary Services
01.2009 - 12.2013

Dental Receptionist

Dr Paul Wiegand DDS
01.2002 - 07.2012

Dental Receptionist

Taylor Mason DDS
10.2000 - 01.2002

Secretary

Methodist Hospital
09.1999 - 09.2000

Medical Clerk

Bennett Health Clinic
02.1999 - 05.1999

ER Registration Clerk

Metroplex Hospital
10.1997 - 01.1999

Medical Receptionist

Memphis Orthopedic Group
10.1993 - 05.1996

High School Diploma -

Clovis High School

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Laetitia Wilson