Summary
Overview
Work History
Education
Skills
Timeline
Generic

Logan Penizotto

Pulaski

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.



Overview

3
3
years of professional experience

Work History

Teacher's Assistant

CiTi BOCES
10.2024 - Current
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Completed daily reports on attendance and disciplinary performance.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Sales Associate

Rent A Center Warehouse & Retail Store
03.2023 - 09.2024
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Customer Service Representative

Tops Friendly Markets
10.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Pulaski Middle And High School
Pulaski, NY
06-2021

Skills

  • Positive attitude
  • Effective communication
  • Calm and patient demeanor
  • Computer skills
  • Collaborative teamwork
  • Active listening
  • Customer service
  • Critical thinking
  • Customer relations

Timeline

Teacher's Assistant

CiTi BOCES
10.2024 - Current

Sales Associate

Rent A Center Warehouse & Retail Store
03.2023 - 09.2024

Customer Service Representative

Tops Friendly Markets
10.2022 - 03.2023

High School Diploma -

Pulaski Middle And High School

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Logan Penizotto