Ly Hong

• Oversee and manage the daily operations of central pharmacy to ensure quality customer service to other healthcare professionals with direct patient care and support the mission, vision and values of the organization
• Responsibilities: Direct the design and implementation of pharmacy services to support the provision of pharmaceutical care in an efficient and effective manner
• Integrate the philosophies and techniques of quality improvement
• Ensure that services are provided in compliance with state and federal laws and regulations
• Participate or assist in the recruitment and hiring of staff
• Mentor and provide leadership for the staff
• Schedule staff to cover hours of operations and on call schedule
• Monitor the budget for areas of responsibility (drug margin and staffing) to ensure cost effective services
• Participate in and support various inter and intra department committees to promote the role of pharmacy in delivery of optimum patient care
• Participate in educational and research initiatives in line with the mission of the organization
• Conduct departmental meetings
• Develop training program for technicians, pharmacists, and pharmacy residents
• Participate in the annual review and revision of the Policy and Procedures manual
• Complete performance evaluations of direct reports
• Initiate disciplinary action and makes recommendations for corrective action and improvement of performance for all staff members
• Design, execute and manage intradepartmental or extradepartmental improvement projects
• Primary preceptor of pharmacy management rotations for PGY1 residents.

• Supervise and participate in the nightly activities of staff pharmacists and pharmacy technicians in a variety of areas including order entry, IV admixture preparation, medication deliveries, inventory control, and automated drug dispensing and storage systems
• Responsibilities: Verify orders for all applicable service line, including outside UPMC facilities such a Western psychiatric hospital of Pittsburgh and orders for UPMC Horizon
• Addressed staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management
• Assist the Manager/Director to ensure compliance with Federal and State regulations and JCAHO accreditation standards
• Hire, train, supervise and coach all night shifts staff members
• Complete performance evaluations of direct reports
• Initiates disciplinary action and makes recommendations for corrective action and improvement of performance for all night staff members
• Implement projects as assigned by the Manager/Assistant Director
• Conduct department and shift meetings as necessary
• Oversee and maintain expertise in assigned areas of specific responsibility such as human resource, policies and procedures, IV admixture preparation, and drug dispensing systems
• Ensure achievement of productivity standards, and adherence to regulations

• Work closely with other pharmacists, technicians, Pharmacy interns and drug delivery representatives to process orders, compound, check and dispense medications to patients throughout the hospital
• Communicate directly with doctors and nurses about any drug related questions and inquires via telephone

• Respond to inpatient codes

• Proficiently and accurately processed and dispensed written, oral and electronic prescriptions
• Successfully assisted customers with medical issues and provided valuable healthcare counseling
• Appropriately resolved customer issues, complaints, and questions
• Independently oversaw nightly operations of the pharmacy in absence of any technician and pharmacy manger.

May 2005-October 2006 (Pittsburgh, PA)

Anti-Infective Healthcare Representative

· Responsible for sales of Zyvox, Vfend, and Eraxis in both teaching and community hospitals throughout Western Pennsylvania.

· Develop anti-infective advocates to effect change in and around P&T meetings and decisions.

· Develop local and national anti-infective speakers.

February 2003-May 2005 (Pittsburgh, PA)

Institutional Healthcare Representative, Assistant to District Manager

· Responsible for over $10millions in sales of Celebrex, Bextra, Zyvox, Vfend and Zithromax in the teaching hospitals of Western Pennsylvania (UPMC and West Penn/Allegheny Health Systems).

· Cultivate and develop local thought leaders in their field of expertise to speak, present and/or influence change, support and/or prescribe Pfizer's branded products at the district, regional and national level.

· Develop advocates in their field of expertise to effect change in and around P&T decisions that would have a cascade effect to the rest of the Pittsburgh district.

· Assist District managers in the training and quarterly sales meetings for the field representative in the district.

June 1998-February 2003 (New Albany, IN)

Healthcare Representative

· Responsible for over $15million in sales of Norvasc, Lipitor, Viagra, and Zithromax in Southern Indiana.

· Develop local, regional, and national speakers for the division.

· Independently review, analyze, and create annual marketing strategies to meet or increase sales goals set forth by the company.

· Work cohesively across 5 other divisional representatives who had the same geographical responsibilities to ensure that the key players' needs and requests were met.