Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ly Huynh

Cleveland

Summary

Dynamic leader with proven expertise in staff management and customer satisfaction honed at Arby's Restaurant. Excelled in team leadership and decision-making, enhancing operational efficiency and employee morale. Skilled in multitasking and active listening, achieving significant improvements in customer service. Committed to fostering a safe, productive work environment.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Arby's Restaurant
08.2022 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

School Custodian

Willoughby Eastlake City Schools
08.2022 - 11.2022
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Completed routine floor stripping, sealing, and finishing.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept building spaces premises clean inside and outside.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Operated buffers and burnishers to clean and polish floors.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Supported school events by setting up and breaking down furniture, equipment, and decorations as needed.
  • Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
  • Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.
  • Reported vandalism or other damage to property to supervisor.
  • Upheld high standards of hygiene in food service areas through thorough cleaning practices that met health department guidelines.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.

Assistant Manager

Wendys Restaurant
12.2020 - 08.2022
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

South Doyle High School
Knoxville, TN
2008

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Money handling
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Team building
  • Employee performance evaluation
  • Performance reviewing
  • Multitasking and organization
  • Workplace safety compliance
  • Employee supervision
  • Closing oversight
  • Customer service and satisfaction
  • Organizational skills
  • Multitasking
  • Multitasking Abilities
  • Active listening
  • Hiring and training

Timeline

Assistant Manager

Arby's Restaurant
08.2022 - Current

School Custodian

Willoughby Eastlake City Schools
08.2022 - 11.2022

Assistant Manager

Wendys Restaurant
12.2020 - 08.2022

High School Diploma -

South Doyle High School

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Ly Huynh