Ly Luu
Houston,USA
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Demonstrates ability to manage high volumes of detailed documentation while maintaining quality. Focused on providing quality patient experiences and contributing to efficient clinical operations. Seeking to transition into research where analytical skills and attention to detail can be leveraged effectively. Enthusiastically seeking research work, particularly in preventative and behavioral medicine in underserved communities, a passion realized through volunteer efforts.
Overview
20
20
years of professional experience
Work History
Medical Transcriber - Neurology
UTHealth Neurosciences
03.2019 - Current
- Completed a high volume of medical transcriptions within tight deadlines, prioritizing tasks efficiently to meet time-sensitive demands.
- Maintained strict confidentiality with sensitive patient information, adhering to HIPAA regulations and guidelines.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Physician Medical Scribe / Medical Assistant
Dr. Nunnery and Dr. Daniels
05.2017 - 12.2018
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
PhysAssist ER Medical Scribe / Scribe Trainer
Memorial Hermann Memorial City
04.2015 - 05.2017
- Facilitated a more focused bedside manner for physicians by assuming responsibility for time-consuming documentation tasks, allowing them to provide undivided attention to patients during consultations.
- Demonstrated adaptability and resourcefulness when faced with unexpected changes or challenges in the emergency department environment.
- Assessed trainees' progress using various evaluation methods to identify areas for improvement and adjust training strategies accordingly.
- Contributed to overall organizational growth by consistently meeting or exceeding targets for both quantity and quality of trained medical scribes produced each year.
Patient Advocate, Direct Care
Houston Hospice
09.2012 - 04.2015
- Promoted a culture of patient-centered care within the facility by modeling empathetic and compassionate interactions with all patients and their families.
- Served as a liaison between patients, families, and hospice staff to facilitate seamless communication and collaboration in end-of-life care management.
- Ensured timely communication with hospice staff regarding patient needs or concerns, promoting optimal care coordination.
- Participated in regular volunteer meetings, sharing insights and best practices with fellow hospice volunteers to continually improve the quality of care.
Mental Health Assistant
Riverside General Hospital
04.2011 - 12.2011
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
Research Assistant
Baylor College Of Medicine
07.2010 - 12.2011
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
- Conducted extensive literature reviews to support ongoing research projects, significantly expanding team's knowledge base.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
Legal Secretary
Thomas R. Cole Attorney at Law
01.2008 - 06.2008
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
Student Helper - Medical Records
Maui Memorial Medical Center
02.2005 - 12.2005
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Enhanced healthcare provider access to crucial information by organizing and maintaining electronic medical records.
- Assembled and maintained patient medical records and other documents related to patient care.
Education
Master of Science - Biomedical Neuroscience
University of Florida School of Medicine
Gainsville, Florida12-2026
Master of Science - Healthcare Administration
Texas Tech University Health Sciences Center
Lubbock, TX12.2018
Bachelor of Science - Psychology, Biology, Chemistry Minor
University of Houston
Houston, Texas12.2014
Associate of Arts - Liberal Arts
University of Hawaii
Kahului, hawaii05.2008
Skills
- Continuous learning mindset
- Strong listening skills
- Adaptability in fast-paced environments
- Detail-oriented approach
- Complex problem-solving
- Research and analysis
- Patient charting expertise
- Quality assurance checks
OTHER EXPERIENCES
Premed Mentor - University of Houston
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
Direct Patient Care Volunteer - Evercare Hospice and Palliative Care
- Enhanced patient comfort by providing compassionate care and supportive communication.
- Provided emotional support for patients and their families during difficult times in illness or recovery processes.
Nursing Assistant - Hale Makua
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
Timeline
Medical Transcriber - Neurology
UTHealth Neurosciences
03.2019 - Current
Physician Medical Scribe / Medical Assistant
Dr. Nunnery and Dr. Daniels
05.2017 - 12.2018
PhysAssist ER Medical Scribe / Scribe Trainer
Memorial Hermann Memorial City
04.2015 - 05.2017
Patient Advocate, Direct Care
Houston Hospice
09.2012 - 04.2015
Mental Health Assistant
Riverside General Hospital
04.2011 - 12.2011
Research Assistant
Baylor College Of Medicine
07.2010 - 12.2011
Legal Secretary
Thomas R. Cole Attorney at Law
01.2008 - 06.2008
Student Helper - Medical Records
Maui Memorial Medical Center
02.2005 - 12.2005
Master of Science - Biomedical Neuroscience
University of Florida School of Medicine
Master of Science - Healthcare Administration
Texas Tech University Health Sciences Center
Bachelor of Science - Psychology, Biology, Chemistry Minor
University of Houston
Associate of Arts - Liberal Arts
University of Hawaii
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