L.Y. MADISON
Uniondale
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Diligent Administrative/Customer relations specialist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
8
8
years of professional experience
Work History
Receptionist/ Client Success Manager
The family Wellness Center
09.2025 - Current
- Responsible for intake of existing and new clients, Scheduling and rescheduling of client appointments, increasing sales of holistic products and nutritional/ wellness programs, answering phones, inputting client information, responding to emails, engaging/requesting ongoing feedback from clients on their success stories.
Administrative Assistant
S&S Warehouse
10.2024 - 03.2025
- Responsible for verifying receiving and processing orders, Documenting inspection results and reporting discrepancies to relevant parties, maintaining accurate records of incoming shipments, vendor information and delivery dates, communicating with suppliers to schedule deliveries, adhering to safety protocol, and email writing
Administrative Assistant/Customer Service
Closet Factory
05.2024 - 10.2024
- Responsible for answering heavy phones, assisting clients and handling multiple phases/all phases of their home improvement project, scheduling client appointments/installer appointments, working with employees in the field, finding resolutions for customers concerns, dispatching, maintaining customer database and input of personal information through the usage of varying software.
Assistant Manager in Training
Ashley Furniture FDE
01.2024 - 05.2024
- Responsible of the store’s physical location. Responsible for overseeing the corrections and entirety of trusted advisors’ documents regarding sales paperwork. Attending ongoing trainings to become a stronger trusted advisor and increase the overall sales of myself, the store and my team members. Weekly meetings with senior sales managers to discuss for assisting Senior Sales managers with the overall operation sales/admin/training performance. Weekly meetings regarding coaching and development of other trusted advisors.
ADM PRO SERVICES, FLOOR AND DÉCOR
02.2022 - 11.2023
- Responsible for achieving daily sales targets by successfully managing a sales team. Recruitment, objective setting, training and monitoring the performance of sales representatives. Cultivate and promote strong, long-lasting customer relationships through engagement and partnership to better address their needs and concerns. Weekly presentation of sales, revenue, expense and forecast reports to upper management. Provide support to other in-store departments and store locations. Attending conference calls to obtain more information regarding quarterly sales reports, trends, and new merchandise. Procure materials for existing and prospective clients in the most cost-effective way for the company and client. Gain product knowledge, build relationships with existing and potential vendors by attending in- store tutorials and tent events. Required usage of an electric pallet Jack, warehouse safety skills, and inventory allotment.
Hairstylist / Cosmetologist / Assistant Manager
Great Clips
08.2021 - 01.2022
- Develop and nurture client relations while performing hairstylist services to enhance client retention. Perform in-depth analysis of each customer’s needs and provide personalized service and product solutions. Provide customer education on services, products, and pricing. Ensure a flawless customer experience from start to finish by cultivating relationships and meeting all needs and requests efficiently and accurately. Communicate with leadership and team to increase sales and deliver exceptional customer service. Developed and trained other team members in technical skills and industry knowledge. Ran opening and end of day tasks to ensure smooth and effortless opening and closing of store location.
Tour Guide/Supervisor
Big Bus Tours
04.2018 - 03.2020
- (Position Eliminated due to Covid-19) Engage with clients to build trusting relationships while providing exceptional tours and researching and advising on travel needs to deliver impeccable experiences. Provided client education to augment travel experience through recommendations, points of interests, environmental conditions, and site history. Expertly handled client issues while providing professional, creative, and positive resolutions. Spearheaded coordinating specialty and private tours by researching the best routes and sites to exceed expectations. Developed and trained other members in soft skills, technical skills, and industry knowledge to enhance revenue and customer satisfaction.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
01.2020
Associate of Arts - Criminal Justice
Bronx Community College
01.2018
Medical Assistant - undefined
Hunter Business School
01.2013
Skills
- Fundamentally trained in communication, customer relations and services, data analysis, multiple computer software programs including Quick Books, Avalara, Sales force, and Microsoft Office
- Organization skills
- Time management
- Telephone skills
- Data entry
Accomplishments
- Currently #2 in the Top 5 stores of the Northeast Region for Pro Commercial Sales at floor and Décor Holdings.
- Responsible for leading my team in !! million dollars of revenue towards my stores overall 34-million-dollar budget (We are the highest grossing department in the store and on Long Island in comparison to 3 other stores).
- My team and I are responsible for 40% pro penetration (The company average is 33%).
- My team and I are responsible for 70% comp. (Meaning we are above half of having our customers be returning customers).
- Currently a member of Woman in Leadership for Floor and Décor Holdings.
- Phi Theta Kappa Honor Society Member
- Macaulay Honors College acceptance
LEADERSHIP
- Bronx Community College Mentor
- Provided mentorship and leadership to college first-year students.
- Secretary of the Criminal Justice Academy
- Bronx Community College Chapter
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist/ Client Success Manager
The family Wellness Center
09.2025 - Current
Administrative Assistant
S&S Warehouse
10.2024 - 03.2025
Administrative Assistant/Customer Service
Closet Factory
05.2024 - 10.2024
Assistant Manager in Training
Ashley Furniture FDE
01.2024 - 05.2024
ADM PRO SERVICES, FLOOR AND DÉCOR
02.2022 - 11.2023
Hairstylist / Cosmetologist / Assistant Manager
Great Clips
08.2021 - 01.2022
Tour Guide/Supervisor
Big Bus Tours
04.2018 - 03.2020
Associate of Arts - Criminal Justice
Bronx Community College
Medical Assistant - undefined
Hunter Business School
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice