Ly Nguyen
San Mateo,California
Summary
Professional with strong background in customer interactions, service solutions, and working with children. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Athletics Coach
Kidokinetics
10.2024 - Current
- Implemented injury prevention protocols and provided immediate care for minor injuries during sessions.
- Managed schedules, ensuring efficient use of time and resources for optimal results.
- Working with kids ages 1-10
Sales Representative
Abercrombie & Fitch
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Associate
LEMO Foundation
10.2021 - 08.2022
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Ensuring the sports facility was safe and clean for customer use.
- Set up courts, parties, meetings, etc.
Seafood Clerk
Seafood Center
05.2020 - 08.2020
- Washed floors, walls, coolers, etc.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restaurant Waiter
Truc Orient Express
05.2015 - 07.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion.
Education
No Degree - Finance
College of San Mateo
San Mateo, CA05-2026
No Degree -
Aragon Highschool
San Mateo, CA05-2024
Skills
- Leadership qualities
- Patience and perseverance
- Positive reinforcement
- Team building
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Customer service
- Fast learner
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Languages
Chinese (Mandarin)
Limited Working
Interests
- DJ
- Gym Workouts
- Fashion and Style
- Playing Sports
- Video Production
- Volunteer Work
Timeline
Athletics Coach
Kidokinetics
10.2024 - Current
Sales Representative
Abercrombie & Fitch
05.2024 - Current
Associate
LEMO Foundation
10.2021 - 08.2022
Seafood Clerk
Seafood Center
05.2020 - 08.2020
Restaurant Waiter
Truc Orient Express
05.2015 - 07.2019
No Degree - Finance
College of San Mateo
No Degree -
Aragon Highschool
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