Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lya Hernandez

Boca Raton

Summary

Detail-oriented representative with strong computer proficiency and data entry skills. Known for efficiently processing transactions and documenting customer interactions, ready to leverage expertise to enhance service quality and operational efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Service Finance Company
05.2025 - Current
  • Assisted customers with inquiries, providing timely and accurate information on services.
  • Resolved customer issues through effective communication and problem-solving techniques.
  • Processed transactions efficiently, ensuring adherence to company policies and procedures.
  • Collaborated with team members to enhance customer satisfaction and streamline service delivery.
  • Documented customer interactions accurately for record-keeping and follow-up purposes.
  • Adapted quickly to new tools and systems to improve response times and service quality.

Education

High School Diploma -

Olympic Heights Community High School
Boca Raton, FL
05-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Problem resolution
  • Computer proficiency
  • Payment processing
  • Microsoft outlook

Timeline

Customer Service Representative

Service Finance Company
05.2025 - Current

High School Diploma -

Olympic Heights Community High School