Lyan Ware
Virginia Beach,Virginia
Summary
Results-oriented professional with robust background in client success management, ensuring customer satisfaction and loyalty. Proven track record of enhancing client relationships and driving business growth through strategic account management. Demonstrated expertise in problem-solving and communication skills to effectively address client needs and foster long-term partnerships.
Overview
7
7
years of professional experience
Work History
Client Success Manager
Intellectual Point
08.2022 - Current
- Program Manager for Cyber Warriors STEM Workshops: Leads and coordinates all aspects of the Cyber Warriors STEM Workshops, including planning, execution, and follow-up. Brokers and manages partnerships with career transition providers across multiple states (Virginia, Michigan, & Colorado) to increase client volume and expand services. Conducts reporting for each student and aligns content with Pre-ETS goals. Trains staff to effectively support STEM students with disabilities.
- Director of Cyber Empowerment Scholarship: Oversees the administration and promotion of the Cyber Empowerment Scholarship program, supporting the next generation of cybersecurity professionals.
- Content Creation and Social Media Management: Develops and publishes engaging content for company blog and social media platforms, enhancing online presence and audience engagement.
- Internal Scheduling and Employee Coordination: Manages the internal calendar and scheduling for employees.
- Client Success and Outreach: Provides exceptional client support and contributes to outreach initiatives, fostering strong relationships to enhance customer retention and satisfaction.
Package Loader
UPS
10.2021 - 08.2022
- Consistently met daily performance metrics for speed and accuracy in package handling operations.
- Ensured accurate labeling and tracking of packages during loading processes.
- Optimized space utilization within trailers through strategic placement of packages, maximizing payload capacity without compromising safety or product integrity.
Registered Behavior Technician (RBT)
Comprehensive Autism Center
06.2019 - 12.2019
- Implemented individualized behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA) to support clients with developmental disabilities.
- Collected and recorded data on client progress and behaviors accurately and consistently, ensuring detailed and precise documentation for analysis and treatment adjustments.
- Utilized applied behavior analysis (ABA) techniques to teach and reinforce skills, reduce problematic behaviors, and promote positive behaviors in clients.
- Conducted one-on-one and group therapy sessions, adapting methods to meet the unique needs of each client and maximized their learning potential.
- Collaborated with family members, caregivers, and other professionals to ensure a comprehensive approach to client care and support generalization of skills across settings.
- Participated in regular training and professional development opportunities to stay current with best practices in behavior analysis and maintain RBT certification.
- Provided crisis intervention and de-escalation support as needed, ensuring the safety and well-being of clients in high-stress situations.
- Maintained confidentiality and adhered to ethical guidelines in all interactions with clients and their families.
Registered Behavior Technician (RBT)
CPABA Therapy
10.2018 - 05.2019
- Implemented individualized behavior intervention plans under the supervision of a Board Certified Behavior Analyst (BCBA) to support clients with developmental disabilities.
- Collected and recorded data on client progress and behaviors accurately and consistently, ensuring detailed and precise documentation for analysis and treatment adjustments.
- Utilized applied behavior analysis (ABA) techniques to teach and reinforce skills, reduce problematic behaviors, and promote positive behaviors in clients.
- Conducted one-on-one and group therapy sessions, adapting methods to meet the unique needs of each client and maximize their learning potential.
- Collaborated with family members, caregivers, and other professionals to ensure a comprehensive approach to client care and support generalization of skills across settings.
- Participated in regular training and professional development opportunities to stay current with best practices in behavior analysis and maintain RBT certification.
- Provided crisis intervention and de-escalation support as needed, ensuring the safety and well-being of clients in high-stress situations.
- Maintained confidentiality and adhered to ethical guidelines in all interactions with clients and their families.
- Developed cost-effective tools to facilitate program delivery to clients.
Education
General Studies
Old Dominion University
Norfolk, VASkills
- Program Management
- Quality Assurance
- Copywriting
- Content Development
- Event Coordination
- Behavior Management
- Project management
- Stakeholder relationships
- Customer retention
Timeline
Client Success Manager
Intellectual Point
08.2022 - Current
Package Loader
UPS
10.2021 - 08.2022
Registered Behavior Technician (RBT)
Comprehensive Autism Center
06.2019 - 12.2019
Registered Behavior Technician (RBT)
CPABA Therapy
10.2018 - 05.2019
General Studies
Old Dominion University