Lyana Peters
Clermont,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude who is experienced in community outreach and team building.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Front Office Assistant
Orlando Health
12.2022 - Current
- Streamlined front office operations by implementing efficient organizational systems and procedures.
- Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages.
- Liaised between departments to address scheduling conflicts or discrepancies in a diplomatic manner that resulted in effective resolutions.
- Supported company initiatives through active participation in meetings, events, and project collaborations.
- Assisted with training new employees, easing their transition into the company culture and processes.
- Provided backup support for other administrative roles as needed during peak times or employee absences to maintain smooth operation of the office.
- Managed inbound correspondence effectively by sorting mail promptly upon arrival and directing it to the appropriate recipients.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and company records.
- Conducted regular audits of office processes to identify inefficiencies and recommend strategies for improvement, contributing to a more streamlined workflow.
- Tracked inventory levels accurately to ensure appropriate stocking of office supplies without excess waste or shortages.
- Proactively identified areas for improvement within the front office department, implementing changes when necessary for better performance outcomes.
- Collect patient and client documents and information upon referral.
- Created and updated records and files to maintain document compliance.
- Volunteered to help with special projects of varying degrees of complexity.
- Developed and implemented strategies to streamline office operations.
Owner/ Freelance Copywriter
Pens and Puns LLC
01.2020 - Current
- Published a bestselling affirmation journal on Amazon for public purchase
- Designed website copy for the Acarre beauty and skincare line to highlight the brand merchandise
- Contributed lifestyle piece for the Queen Sessions Media Site, pitching various topics on health, work-life, motherhood, and mental health
- Contributed top-performing piece on beauty to the Queen Session Media Site
- Managed day-to-day business operations
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Formatted copy to align with project-specific guidelines.
- Edited existing copy for clarity, grammar, punctuation, and overall effectiveness while respecting original author''s intent.
- Wrote advertising copy for online content, adhering to clients' overarching brand identity and personality.
- Edited and proofread drafts of articles and other documents.
- Developed graphics and visual content for social media campaigns.
- Utilized Canva and Microsoft Office Suite to develop creative designs.
- Cultivated mobile-friendly designs for variety of platforms.
- Expanded writing skillset by exploring various formats such as social media updates, email campaigns, video scripts, and ebooks.
- Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
- Analyzed client feedback data to identify areas of improvement in writing processes or communication styles.
- Contributed guest posts on behalf of clients to reputable industry blogs or websites for increased exposure.
- Collaborated with clients to develop compelling content strategies, resulting in increased website traffic and user engagement.
Program Manager
Thrive Clermont
01.2021 - 04.2022
- Creating multimedia content for Social Media and website to bring awareness to Thrive's non-profit teen programs and initiatives
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Built teams to address project goals and objectives for multiple projects.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Securing program sponsors from community leaders and business owners
- Facilitating and coordinating with program individuals for press materials
- Coordinating communications with local officials on program benefits and awareness.
- Participated in vendor selection and management process for program initiatives.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- conducted community outreach initiates and networked with community leaders to gain support for program initiates
- Created a mobile display marketing program with demographic and geographic targeting.
- Nurtured relationships with existing vendors and volunteers by creating personalized communication plans that encouraged loyalty and repeat assistance.
- Organized successful events aimed at increasing program visibility among potential students.
- Directed campaign tactics to actualize marketing goals and objectives.
- Conducted statistical analysis and modeling to define program goal.
- Mentored students in best practices for program management, fostering a culture of continuous improvement within the organization.
- Conducted market research, identifying target audiences and their preferences for tailored content creation.
- Led a team of student volunteers, fostering collaboration and professional development opportunities.
- Designed multichannel marketing program using social media to derive new customer insights.
- Continually maintained and improved company's reputation and positive image in markets served.
- Coordinated with design and media teams to develop high-quality creative assets.
- Implemented innovative digital marketing tactics, staying ahead of industry trends and competitors.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Conducted market research to identify new opportunities and target markets.
- Wrote and distributed press releases to increase brand visibility.
- Collaborated with cross-functional teams to plan and execute student workshops and summer events.
- Promoted a sense of unity among diverse populations within the community through inclusive programming and activities.
- Facilitated community outreach to expand participation and support.
- Leveraged project management processes and tools to define and execute projects.
- Organized engaging workshops and group activities to foster teamwork, leadership skills, and personal growth among mentees.
- Coordinated volunteer opportunities for teens to build valuable community connections while gaining essential life experience in diverse settings.
- Collaborated with fellow mentors to share best practices, resources, and ideas for enhancing the overall quality of the mentorship experience provided to teens.
- Created workshops for youth to improve communication skills, teamwork and cooperation.
Technical Documents Writer
Avant HealthCare Professionals
09.2018 - 12.2019
- Researched international hospital qualifications and standards
- Produced high-quality resumes for Avant leading to praise from the nurses and the hospitals that recruited them.
- Delivered high-quality resumes that showcased clients'' skills, experiences, and achievements in a clear and concise manner.
- Supported a diverse range of nursing professionals in medical specialties by tailoring resumes according to their specific needs.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Edited manuscripts prior to publication, ensuring clarity, accuracy, and consistency throughout the text.
- Completed thorough research into assigned topics.
- Collaborated with team members on topic ideation to determine key buyer personas and goals.
- Translated technical terminology and jargon into plain, clear language.
- Conducted interviews with subject matter experts to generate topics.
- Transformed outdated resumes into professionally designed documents aligning with modern standards.
- Handled clients'' concerns and revisions with professionalism, ensuring their ultimate satisfaction with the final product.
- Increased client satisfaction by providing exceptional customer service and timely responses to inquiries.
- Conducted thorough research on specific industries and job roles to provide accurate context for each client''s unique background.
- Improved readability of resumes through meticulous proofreading, editing, formatting, and design adjustments as needed.
- Streamlined the resume writing process by implementing efficient systems for information gathering and editing, reducing turnaround time.
- Completed accurate and polished formatting in line with organizational standards prior to submission.
Practice Manager
First Choice Urgent Care
10.2017 - 09.2018
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Trained interns and newly hired team members on office procedures and computer system.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
Education
Bachelor of Arts in English -
University of Central Florida
Orlando, FL05.2017
Associates of Arts in General Studies -
Lake Sumter State College
06.2014
Skills
- Social Media strategy and publishing
- Microsoft Office
- Writing and Editing
- Social media tools
- Content Creation
- Market Research and Analysis
- Graphic Design
- Web Analytics
- Project Management
- Campaign Planning
- Collaborative Teamwork
- Team Leadership
Certification
- Certificate in Digital Marketing, University of Central Florida-Issued March 2023
- Bank of America Institute at Cornell's Women's Entrepreneurship Certificate, Cornell University -Issued Jan 2021
Timeline
Senior Front Office Assistant
Orlando Health
12.2022 - Current
Program Manager
Thrive Clermont
01.2021 - 04.2022
Owner/ Freelance Copywriter
Pens and Puns LLC
01.2020 - Current
Technical Documents Writer
Avant HealthCare Professionals
09.2018 - 12.2019
Practice Manager
First Choice Urgent Care
10.2017 - 09.2018
Bachelor of Arts in English -
University of Central Florida
Associates of Arts in General Studies -
Lake Sumter State College