LYANE BALCAR

• Equine Teaching and Research Center, Agricultural Sciences
• Administrative support to faculty and staff members for all general administrative duties to include, but not limited to: scheduling and coordinating faculty, staff or department needs related to travel, finance, courses, meetings, students, ancillary departments, finance and travel/hospitality
• Expense management, education, and supply monitoring/ordering
• Financial processing/monitoring for department with fund/account allocation
• Internal orders, transfer of expenses, fund allocation, budget management processing
• Manage student workers and create schedules and assign tasks and projects.
• Key Manager and Building Proctor
• Facilitate project management, inter-departmental event coordination and scheduling.
• CSU Animal Sciences and community Liaison bringing industry and education together on research and project studies/timelines
• Department of Agricultural Sciences customer service representative for community and employees exercising problem resolution in timely and professional manner.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Scheduled appointments and handled calenders for senior leadership.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Used software to coordinate meetings, appointments, and tasks senior executives.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Implemented updated policies and practices for organization and monitored effect.
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
• Handled confidential and sensitive information with discretion and tact.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials
• Responded to emails and other correspondence to facilitate communication and enhance business processes
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
• Scheduled appointments and handled calenders for senior leadership
• Screened calls and emails and initiated actions to respond or direct messages for managers
• Organized and updated schedules for executives
• Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review
• Documented and distributed meeting notes to identify, analyze, and improve workflows
• Used software to coordinate meetings, appointments, and tasks senior executives
• Updated spreadsheets and created presentations to support executives and boost team productivity
• Offered assistance, collaboration and clerical support to auditors throughout entire review process
• Wrote and enforced administrative procedure plans to reduce errors and prevent process delays
• Processed travel expenses and reimbursements for executive team and senior management group

Over 3,500 care hours scheduled daily for over 145+ patients and 100+ staff

Complete patient daily census reporting with recommendations to identify workforce improvement and revenue

Full range of scheduling program administration for problem resolution and staff outreach

Coordinate all new hire clinical training shifts and staff as Nevada Brand patient Liaison

Coordinate/Attend Marketing Events with community outreach to increase branch patient census & care

Collaborator with multiple departments on patient status and necessary schedule changes

Patient to staff Liaison with problem and care resolution

• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Implemented time-blocking and schedule notifications to optimize time management.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Developed and maintained enterprise-wide master schedule to promote organizational efficiency
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch

• With 100% student success rate
• Surgical technology program instructor
• Exams facilitator, grading & skill evaluator for level and program completion
• Community outreach and coordinator for program Advisory committee quarterly meetings
• Lead negotiator for student clinical participation and updated existing affiliation agreements through direct facility networking and student participation management
• Maintain all student and facility participation records meeting corporate and program requirements
• On site clinical supervisor maintaining strong departmental and inter-departmental positive relations using critical thinking and public relations skills to maintain and improve positive contract relations with community and increase community hospital contract participation.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
• Observed and adopted new techniques from skilled instructors and lecturers.
• Improved student performance by defining clear goals and communicating performance metrics.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Promoted classroom safety, collaboration and best practices.
• Tested and evaluated students on materials presented in workshops and classes.
• Tested students to assess progress and adapted learning plans in alignment with performance.
• Developed and clearly presented classroom rules, guidelines and objectives.
• Facilitated learning with creation of engaging written and oral assignments.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems
• Observed and adopted new techniques from skilled instructors and lecturers
• Improved student performance by defining clear goals and communicating performance metrics
• Evaluated and revised lesson plans and course content to achieve student-centered learning
• Promoted classroom safety, collaboration and best practices
• Increased student participation via engaging lectures and assignments
• Tested and evaluated students on materials presented in workshops and classes
• Tested students to assess progress and adapted learning plans in alignment with performance
• Optimized learning plans based on student performance and feedback
• Enhanced student comprehension and shortened learning process through new teaching methods
• Oversaw curriculum development and implementation in alignment with best practices
• Assisted students in retaining lecture information with creation of guides and course materials
• Collaborated with administration to secure departmental budget increase
• Communicated student progress to parents and guardians for collaborative approach to educational goals

Successfully taught all components of surgical technology program to include anatomy/physiology/ethics/13 body systems/computer/OSHA&HIPPA compliance. Utilized multi-task abilities along with time management to complete daily didactic and laboratory sill evaluation for module completion. Program competency evaluations for movement to clinical rotation with 100% graduation rate. Student liaison, confidential data record management, grading and lecture preparation along with Program secretarial and administrative duties.

• Created environment that facilitated achievement of development outcomes and promoted and stimulated daily learning.
• Monitored and evaluated programs, services and activities to support child safety and program quality.
• Leveraged program curriculum and materials to plan and implement enrichment activities that aligned with program goals.

• Completed project timelines from inception
• Managed over 150 accounts providing training, business analysis, sales, marketing and team building skills and improvements
• Completed monthly travel vouchers, online webinars, prepare monthly financial reports, monthly inventory budgets & order completion and maintain high levels of communication and professional excellency for business development
• Conducted monthly event planning and annual sales conference.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Coordinated with internal teams to facilitate prompt delivery of client projects.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
• Liaised with marketing and sales teams to develop targeted campaigns.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
• Educated clients on new products or services to increase customer engagement with brand
• Evaluated client needs and developed tailored solutions to increase positive customer ratings
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes
• Liaised with marketing and sales teams to develop targeted campaigns

• Award winning Surgical Technology Accredited program
• Develop program quarterly budget projections including educational and vocational supplies
• Program specialist for quality management, student/staff safety, and organizational support
• Independently reviewed contractors with weekly site visits with problem resolution and maintaining positive relations with contractors and community
• Weekly monitored contractor and student progress reports and advised program directors thereof
• Clinical data analysis to increase community participation and establish new contracts with local facilities resulting in 6 new medical care facility contracts
• Problem/Program resolution through inter-department advocacy developing proposals and policy implementation thereby increasing student retention and student relations and increasing clinical contract participation by 25%
• Ensured surgical technology curriculum and laboratory policies instructed daily following protocol and policy guidelines
• Hire and train new employees with continued supervisory duties of 3 staff team members
• Analysis and development of program quarterly data for review by corporate executive management
• Completed all program travel vouchers, cost reimbursements, supply par level and instrumentation
• Ensure all accreditation requirements are met resulting in reinstitution of accredited degree program and recognized by Association of Bureau of Health Educational Services (ABHES 2010), National Award “Best Surgical Technology Program.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified program obstacles and communicated possible impacts to team.
• Coached team members on productivity strategies to accomplish challenging goals.
• Developed and maintained logistics workflows, procedures and reports.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Interacted with customers and clients to identify business needs and requirements.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Researched industry best practices in support of training development and program content.
• Managed and supervised administrative and daily program operations, complying with policies and regulations
• Identified program obstacles and communicated possible impacts to team
• Coached team members on productivity strategies to accomplish challenging goals
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors
• Met with project stakeholders on regular basis to assess progress and make adjustments
• Managed multiple strategic projects with numerous sub-projects or workstreams
• Participated in pilot tests and revised programs based on feedback and results