Lyanet Rodriguez
Cape Coral
Summary
Achieved recognition as August's Cashier of the Month, demonstrating exceptional performance in customer service. Secured third place in district sales for protection plans, showcasing strong sales skills and product knowledge. Consistently delivered high satisfaction ratings through attention to detail and personalized shopping experiences. Committed to enhancing customer interactions through teamwork and a proactive approach to learning.
Overview
2
2
years of professional experience
Work History
Cashier
Home Depot
04.2024 - Current
- Assisted customers with inquiries, providing accurate product information.
- Maintained clean and organized checkout area to enhance customer experience.
- Followed cash handling procedures to ensure accuracy in cash drawer management.
- Adapted quickly to new software updates and changes in store policies.
- Supported promotional activities by effectively communicating offers to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Online Pickup and Delivery
Walmart
06.2023 - 12.2024
- Curated personalized shopping experiences based on client preferences and feedback.
- Managed order processing and tracking to ensure timely delivery of purchases.
- Trained new team members on product knowledge and customer service best practices.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Education
High School Diploma - Psychology
Florida SouthWestern State College
Fort Myers, FLSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Cash management
- Payment processing
- Product knowledge
- ID verification
- Attention to detail
- Decision making aptitude
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
Home Depot
04.2024 - Current
Online Pickup and Delivery
Walmart
06.2023 - 12.2024
High School Diploma - Psychology
Florida SouthWestern State College
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