Lyanne Fayth Grays
West Memphis,AR
Summary
Diligent with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management. Strong track record in managing accounts and improving recovery rates, implementing effective strategies to reduce outstanding balances. Shows strong teamwork, problem solving, and time management skills. Brings positive attitude and commitment to learning and growth.
Overview
12
12
years of professional experience
Work History
Property Manager
Mini Mall Storage
09.2022 - Current
- Managed daily operations of a high traffic storage facility.
- Focused on KPIs to drive performance, meet goals, and improve store metrics.
- Led a team of 2 sales specialists and 1 maintenance associate.
- Ensured all leads were called, followed up with and converted through effective objection handling sales strategies.
- Maintained strong customer service standards, resulting in positive google reviews and high customer satisfaction.
- Handled accounts receivable, including constant communication with office staff and tenant.
- Conducted regular facility walk throughs, lock checks, and security audits.
- Represented the company in multiple community events.
- Traveled to and assisted other properties as needed, providing leadership and operational support.
- Assisted with multiple new acquisitions, making transitional periods smooth and providing previous knowledge to newer employees.
- Handled multi line phone system.
- In depth cleaned storage units to company standards.
- Communicated with other departments in a professional manner.
- Identified maintenance issues, coordinated repairs with vendors and ensured timely and satisfactory completion of work.
- Ensured property was presentable and rent ready.
- Completed bank deposits with appropriate documents.
- Completed lock cuts.
- Followed through with auction process as necessary.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing issues.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Collections Manager
Pearcy's Auto Sales
11.2019 - 01.2022
- Answered phones and greeted in person customers.
- Accepted payments via phone, in person and posted to accounts.
- Managed 1800+ accounts on a bi-weekly basis.
- Actively mailed past due notices and statements on an everyday basis.
- Contacted past due accounts to collect payment.
- Put together repossession packet for delinquent accounts.
- Ensure all customers information is accurate and up to date.
- Used skip tracing to locate a customer when I could not contact customer or locate vehicle.
- Prepared all severely delinquent accounts for court collection to move forward with a judgment.
- Professionally represented the company for court.
- Must be up to date and monitoring all active judgments.
- Kept track of all repossessed vehicles.
- Ensure all repossessions have been mailed certified letters with account information.
- As needed office errands (post office, bank deposit, etc).
- Basic office duties (fax, print, scan, file, etc).
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Supervised staff of collectors, monitoring phone calls and letters.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Generated and mailed updated statements monthly and processed demand letters.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Posted receipts to appropriate general ledger accounts.
- Monitored industry trends and best practices to continuously improve collections operations.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Leasing Manager/Maintenance Coordinator
RPM Tidewater
12.2016 - 10.2019
- Oversaw a portfolio of 1500 residential homes and apartments.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored leasing agents, providing guidance on industry best practices and improving overall team performance.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of properties.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Created and submitted daily reports on leasing activities.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Negotiated favorable contract terms with vendors, reducing expenses for property management company.
- Coordinated tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant satisfaction.
- Streamlined lease renewal processes, significantly reducing tenant turnover rates.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
- Streamlined work order management for enhanced productivity.
- Boosted customer satisfaction by ensuring all maintenance tasks were completed within promised timeframes, maintaining strong communication throughout process.
Receptionist
MEMPHIS RIVERBOATS INC.
01.2015 - 11.2016
- Answered incoming calls
- Arranged appointments based on customer’s desire
- Recorded payments and counted end of the day bag
- Entered and maintained information in database
- Accepted increasing responsibility
- Demonstrated flexibility and ability to learn quickly
- Analyzed and organized office procedures, such as bookkeeping and clerical services
- Greeted customers and assisted with inquires
- Assisted guests and other employees with resolving problems
- Coordinated special events
- Took accurate messages for staff and management to facilitate open and speedy communication
- Kept reception area clean and organized to offer positive first impression to every visitor
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Entered data in excel to keep records of information
- Flexible when needed in other positions if staff was short, well trained in other positions
Server/Hostess/Preparer
COLTON’S STEAK HOUSE
06.2013 - 07.2016
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Managed closing duties, including restocking items and reconciling cash drawer
- Promoted desserts, appetizers and specialty drinks
- Prepared salads and appetizers to back up kitchen staff
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
- Answered phones politely and promptly, accurately recording and confirming reservations
- Delivered outstanding service and support from initial interaction to final departure
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Calculated charges issued table checks and collected payments from customers
Education
High School Diploma -
Marion High School
Marion, AR05.2016
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Leasing and sales
- Maintenance scheduling
- Adaptable
Timeline
Property Manager
Mini Mall Storage
09.2022 - Current
Collections Manager
Pearcy's Auto Sales
11.2019 - 01.2022
Leasing Manager/Maintenance Coordinator
RPM Tidewater
12.2016 - 10.2019
Receptionist
MEMPHIS RIVERBOATS INC.
01.2015 - 11.2016
Server/Hostess/Preparer
COLTON’S STEAK HOUSE
06.2013 - 07.2016
High School Diploma -
Marion High School
Similar Profiles
Andrew HenallahAndrew Henallah
AREA PROPERTY MANAGER at Mini Mall Storage Properties - Avenue LivingAREA PROPERTY MANAGER at Mini Mall Storage Properties - Avenue Living
Carmen PipitoneCarmen Pipitone
Regional Operations Manager at Mini Mall Storage LLCRegional Operations Manager at Mini Mall Storage LLC
Michelle AngeloMichelle Angelo
Acquisitions Administrator at Mini Mall Storage InvestmentsAcquisitions Administrator at Mini Mall Storage Investments