Lyanne Hernandez
Minneola
Summary
Dedicated Security Officer with 10 yrs of experience. Currently at Marriott Swan & Dolphin as an Admin Security Officer, skilled in incident reporting and conflict de-escalation. Collects claims paperwork such as incident photos and files. Maintains key holder responsibilities. Proven ability to enhance safety through vigilant surveillance and effective emergency response. Committed to providing exceptional guest service while ensuring access control and asset protection. First aid and CPR certified, with a strong focus on maintaining a secure environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Marriott
1500 Epcot Resorts Boulevard
03.2023 - Current
- Greets guests professionally and courteously to cultivate a welcoming atmosphere while making safety and security top priority.
- Acts quickly during emergency situations to reduce opportunity for injury and disorder.
- Completed weekly to monthly system area, video surveillance and panic alarm testing to ensure property is maintained and working properly.
- Patrols and monitors premises in company vehicle, via video surveillance, and by foot.
- Provides excellent guest service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Universal Studios Orlando
Orlando, FL
03.2017 - 08.2022
- Greeted guests professionally and kindly into theme park areas while maintaining a watchful eye on risk management.
- Acted quickly during emergency situations to reduce opportunity for traffic and escalated situations.
- Patrolled and monitored premises in company vehicle, golfcart and by foot.
- Provided excellent customer service while addressing guest inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access, metal detectors, entry gates.
- Reported suspicious activities and persons to management and law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed incident reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee or convention badges for restricted areas were maintained at all times.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Sales Associate
LOMAC
6000 Universal Blvd
03.2017 - 07.2022
- Created hand-drawn art using henna and airbrushing to create guest satisfaction.
- Created a variety of different Hairwraps using both provided and purchased hair supplies to create decorative designs and styles to guests.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing and creating visually appealing displays.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall stand performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless and enjoyable guest experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge in the new trends.
- Contributed to visual merchandising efforts by changing and purchasing supplies to create eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Associates In Criminal Justice - Criminal Justice
Valencia College
Orlando, FL05.2020
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Physical fitness
- Emergency response
- Access control
- Complex Problem-solving
- Conflict de-escalation
- Dispatch
- Personnel screening
- Asset protection
- First aid and CPR certified
- Interior and exterior patrol
- Verbal and written communication
- FLUENT IN LANGUAGE
Accomplishments
- Successfully completed two-week security training program and Law Enforcement certification.
Certification
Law enforcement certification.
AED and CPR certification.
Security Degree.
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Marriott
03.2023 - Current
Security Officer
Universal Studios Orlando
03.2017 - 08.2022
Sales Associate
LOMAC
03.2017 - 07.2022
Associates In Criminal Justice - Criminal Justice
Valencia College