Lyanne Pena
Fond Du Lac
Summary
Dynamic and bilingual professional with a proven track record in public health and customer service, notably at Quest Diagnostics. Excelled in teamwork, problem-solving, and patient education, enhancing wellness awareness. Achieved significant improvements in operational efficiency and client satisfaction through meticulous attention to detail and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Volunteer
New Beginnings Pregnancy Center
04.2024 - Current
- Assist with special events and programs.
- Maintain clean, neat, and operational facilities to serve program needs.
- Use strong interpersonal communication skills to convey information to others.
- Handle the process of receiving, sorting, logging, and distributing donations.
- Support engaging, fun, and smooth-running events by helping with organization and planning.
Biometric Screener
Quest Diagnostics
01.2019 - Current
- Provided top-notch customer service while answering questions about the screening process and explaining results to clients postscreening.
- Utilized state-of-the-art equipment to provide accurate measurements during biometric screenings, including blood pressure readings, glucose tests, and body composition analyses.
- Educated clients on the importance of regular health screenings, enhancing awareness of personal wellness goals.
- Completed accurate and timely data entry.
- Ensured strict adherence to privacy regulations when handling sensitive client information during screenings.
- Continuously updated knowledge on industry trends and best practices through ongoing professional development courses and seminars.
Intern
Clinica Cristo Rey
06.2016 - 11.2018
- Monitored disease outbreaks in real-time by establishing effective surveillance systems and tracking key indicators.
- Collaborated with multidisciplinary teams to develop comprehensive public health solutions for disease outbreaks.
- Collected and organized data for weekly case summaries.
- Surveilled notifiable infection conditions and outbreaks in Cristo Rey region with over 1,200 people.
- Analyzed problems and worked with teams to develop solutions.
- Prepared monthly presentations and reports educate the residents of Cristo Rey.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Masters in Public Health - Public Health
Medical College of Wisconsin
Milwaukee, WI06-2026
M.D. - Medicine
Universidad Catolica Nordestana
Duarte Dominican Republic09-2017
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Infection risk assessment
- Infection prevention education
Certification
- An Introduction to the National Incident Managemnet System IS-700.B US Department of Homeland Security FEMA 2024 July
- Introduction to Incident Command System, ICS-700 US Department of Homeland Security FEMA 2024 July
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Volunteer
New Beginnings Pregnancy Center
04.2024 - Current
Biometric Screener
Quest Diagnostics
01.2019 - Current
Intern
Clinica Cristo Rey
06.2016 - 11.2018
- An Introduction to the National Incident Managemnet System IS-700.B US Department of Homeland Security FEMA 2024 July
- Introduction to Incident Command System, ICS-700 US Department of Homeland Security FEMA 2024 July
Masters in Public Health - Public Health
Medical College of Wisconsin
M.D. - Medicine
Universidad Catolica Nordestana
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