Lyannette Singletary
Champaign,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
C R Booker Mediation & Counseling
01.2019 - Current
- Verify insurance coverage and benefits.
- Submit insurance claims.
- Post insurance and client payments.
- Monitor therapists' calendars and schedule appointments.
- Third party follow up.
- Carry out office duties utilizing data entry skills in framework of medical database.
- Respond to telephone and email inquiries seeking information.
Customer Service Representative
ServiCom, LLC
06.2018 - 12.2018
- Sold and renewed subscriptions for Sirius XM.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Server
Olive Garden Restaurant
04.2015 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Store Manager
Da Book Joint
05.2009 - 02.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
James H. Bowen High School
Chicago, IL06.1990
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- Microsoft Word
- File Organization
- Customer and client relations
- Computer Proficiency
- Customer Relations
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
Timeline
Administrative Assistant
C R Booker Mediation & Counseling
01.2019 - Current
Customer Service Representative
ServiCom, LLC
06.2018 - 12.2018
Server
Olive Garden Restaurant
04.2015 - 07.2016
Store Manager
Da Book Joint
05.2009 - 02.2013
High School Diploma -
James H. Bowen High School
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