Lyberia Conley
Hattiesburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Business Development Center Agent
Walt Massey Automotive
06.2024 - Current
- Developed business pipeline using cold and warm techniques.
- Used SalesForce to handle current portfolio and prospective leads.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
Customer Service Representative
Dominoes
01.2024 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Trained staff on operating procedures and company services.
CUSTOMER SERVICE REPRESENTATIVE AGENT
Maximus
07.2023 - 12.2023
- Help insurance companies generate new business by contacting potential customers and selling one or more types of policies
- Provide beneficiaries with accurate information regarding their questions
- Finding information about products and services, placing orders, and resolving issues
- Handle a large volume of inbound from hospitals, medical offices, clinics, insurance companies, and nursing homes
- Follow call scripts to handle various topics and be a positive contact point between the company and its customers
- Utilize resources to troubleshoot and resolve patient issues
- Consistently meet and attain required Key Performance Indicators
- Perform other duties as required.
CUSTOMER SERVICE REPRESENTATIVE AGENT
iQor
11.2022 - 07.2023
- Deliver a positive experience that solves customers' challenges in one call
- Working to resolve issues
- Drive sales on products and services that will keep them happy and connected
- Demonstrated self-discipline, time management, and ability to collaborate virtually
- Experience resolving customer issues, billing, and/or handling product Q&A
- Learning new technologies
- Experience promoting and/or selling products and services
- Demonstrated communication skills.
CUSTOMER SERVICE REPRESENTATIVE AGENT
Maximus
07.2022 - 11.2022
- Provide beneficiaries with accurate information regarding their questions
- Finding information about products and services, placing orders, and resolving issues
- Handle a large volume of inbound from hospitals, medical offices, clinics, insurance companies, and nursing homes
- Follow call scripts to handle various topics and be a positive contact point between the company and its customers
- Utilize resources to troubleshoot and resolve patient issues
- Consistently meet and attain required Key Performance Indicators
- Perform other duties as required.
ASSEMBLY
Howards
06.2022 - 07.2022
- Attentive to detail
- Equipment analysis
- Labeling
- Steel manufacturing
- Mechanical and technical skills
- Troubleshoot equipment malfunctions
- Ensure quality control
- Maintain supply inventory
- Record actions on production forms and communicate with other stations on the assembly line to ensure accuracy
- Speed and efficiency.
TEAM LEADER
Chick-fil-a
02.2021 - 06.2022
- Identified issues, analyzed information, and provided solutions to problems
- Increased customer satisfaction by resolving [product or service] issues
- Participated in team-building activities to enhance working relationships
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Served customers and followed outlined steps of service
- Maintained excellent attendance record, consistently arriving to work on time.
Education
No Degree - Business Administration
Pearl River Community College
Poplarville, MSHIGH SCHOOL DIPLOMA IN GENERAL STUDIES -
Oak Grove High School
Hattiesburg, Ms05.2020
Skills
- Leadership
- Customer service
- Computer skills
- Interpersonal Communication
- Multitasking abilities
- Data Entry
- Call Center Operations
- Microsoft Outlook
- Active Listening
- CRM proficiency
Personal Information
Title: Customer Service Representative
Timeline
Business Development Center Agent
Walt Massey Automotive
06.2024 - Current
Customer Service Representative
Dominoes
01.2024 - 08.2024
CUSTOMER SERVICE REPRESENTATIVE AGENT
Maximus
07.2023 - 12.2023
CUSTOMER SERVICE REPRESENTATIVE AGENT
iQor
11.2022 - 07.2023
CUSTOMER SERVICE REPRESENTATIVE AGENT
Maximus
07.2022 - 11.2022
ASSEMBLY
Howards
06.2022 - 07.2022
TEAM LEADER
Chick-fil-a
02.2021 - 06.2022
No Degree - Business Administration
Pearl River Community College
HIGH SCHOOL DIPLOMA IN GENERAL STUDIES -
Oak Grove High School
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