Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Hi, I’m
Lyberti Nance
Blythewood,SC
Summary
Overview
8
years of professional experience
1
Certification
Work History
Prisma Health Richland
Surgical Assistant
08.2024 - Current
Job overview
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Ensured patient safety by maintaining a sterile environment throughout surgery.
- Contributed to significant reduction in surgery times by efficiently organizing operating rooms for optimal workflow.
- Optimized inventory management of surgical supplies, ensuring availability and reducing wastage.
Carolina Metabolic
Medical Assistant
11.2021 - 02.2025
Job overview
- Executed systematic evaluations to maintain precision in recorded health summaries.
- Ensured cleanliness and orderliness of treatment areas through regular maintenance.
- Tracked and recorded inventory, vaccination, and product expiration logs.
- Recorded medical histories essential for patient evaluations.
- Collaborated in discussions aimed at workflow optimization and improved patient care.
- Handled patient scheduling through phone and in-person interactions.
- Executed the gathering and packaging of biological samples for laboratory diagnosis.
- Delivered comprehensive medication and procedure explanations.
- Performed routine maintenance on healthcare apparatus following guidelines.
- Managed patient communications regarding prescriptions.
- Cataloged observations from each patient appointment.
Ashland Commons Apartments
Leasing Consultant
09.2021 - 11.2023
Job overview
- Reviewed and evaluated incoming applications.
- Effectively addressed and resolved resident issues and complaints.
- Generated and organized residential records.
- Ensure timely collection of tenant rents.
- Coordinate tour paths each day.
- Contributed to planning and execution of retention strategies for residents.
Asanka Kitchen
Customer Service Specialist
12.2020 - 07.2021
Job overview
- Performed key opening and closing tasks supporting efficient customer service.
- Synchronized efforts with the shipping team to ensure accurate material returns.
- Contributed to business success by ensuring top-quality service for both internal and external customers.
- Compiled accurate data to process orders smoothly.
- Created a welcoming environment by addressing customer inquiries.
- Utilized POS technology to handle transactions efficiently.
- Checked and rectified cash drawer at shift changes to ensure accuracy.
Taco Bell Restaurant
Crew Member
07.2017 - 09.2019
Job overview
- Ensured high-level customer satisfaction through exceptional greeting services and adherence to quality expectations.
- Collaborated effectively with team members.
- Followed established procedures for product preparation.
- Managed diverse areas of customer-facing operations efficiently.
- Acquired product knowledge to provide accurate answers.
- Upheld high-quality service through proficient serving, cleaning, and stocking tasks.
- Achieved accurate drawer balance with meticulous handling of various payment types.
Education
Fortis CollegeColumbia, SC
Certified Medical Assistant from Medical Assistant
11.2021
University Overview
Westwood High SchoolBlythewood, SC
High School Diploma
06.2020
University Overview
Skills
- Patient Care
- Insurance Verification
- Microsoft Word
- Time management
- Medication Administration
- Clerical Experience
- Organizational Skills
- Account Management
- Data Entry
- Team-Oriented
- Multitasking and Prioritization
- Patient Relations
- Verbal and Written Communication
- Appointment Scheduling
- Customer Retention/service
- Supply Management
- Responding to Difficult Customers
- Collection
- Accounting
- Conflict management
- Accounts payable
- Sales
- Documentation review
Certification
- Certified Medical Assistant
- BLS Certification
- CPR Certification
- AHA Certification
Timeline
Surgical Assistant
Prisma Health Richland
08.2024 - Current
Medical Assistant
Carolina Metabolic
11.2021 - 02.2025
Leasing Consultant
Ashland Commons Apartments
09.2021 - 11.2023
Customer Service Specialist
Asanka Kitchen
12.2020 - 07.2021
Crew Member
Taco Bell Restaurant
07.2017 - 09.2019
Westwood High School
High School Diploma
Fortis College
Certified Medical Assistant from Medical Assistant
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