LYBIA M. HERNANDEZ
San Antonio
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Deal Team/Sales Representative Coordinator
Holt CAT
San Antonio
06.2024 - 08.2025
Business Solution Architecture
Accenture Federal Services
San Antonio
10.2022 - 06.2023
- Supported the improvement of AFS HR business processes and identified enhancements and impacts to existing technology solutions.
- Supported the team in synthesizing outcomes from stakeholder discussions.
- Interfaced with the team and HR stakeholders and IT platform teams in developing and understanding requirements.
- Worked closely with the platform teams in development and testing of technology solutions.
- Applied Accenture's methods, tools, and assets to design, document, test, and deliver desired business capabilities.
- Tested AFS applications to ensure that they are working as expected, test new enhancements, and look for any bugs/issues and be able to properly report/log them in the according platform.
- Maintained operational processes for different applications across AFS, by leveraging multiple data source systems.
Training & Performance Support Developer
Accenture Federal Services
San Antonio
03.2022 - 09.2022
- Responsible for Learning Management System (LMS) tasks, such as building schedules, manual enrollment, building audiences, training assignment distribution, and reporting.
- Troubleshoot system errors, data integrity issues, and process failures.
- Audit and monitor LMS processes to ensure quality.
- Customizing LMS reports/responding to reporting questions.
- Coordinate with the Client LMS Coordinators.
Program/Project Coordinator
Accenture Federal Services
San Antonio
10.2021 - 02.2022
- Work cooperatively to enable the execution of delivery or product work by creating, implementing and managing a program office function.
- Engaged in key stakeholders and participated with them on monitoring and reporting progress.
- Responsible for initiating Roll-Off/Roll-On forms, Welcome Emails, and PERSEC submissions.
Program/Project Coordinator
Accenture Federal Services
San Antonio
04.2021 - 09.2021
- Supported the service delivery or product team(s) in managing resources, projects, and budgets.
- Developed and executed demand management processes and provided training and education on standard project management requirements and methods.
- Facilitated project governance and reporting and created models to improve business decisions.
- Responsible for initiating Roll-Off/Roll-On forms, PERSEC submissions, and Clearance submissions.
Business and Integration Practitioner
Accenture Federal Services
San Antonio
11.2018 - 03.2021
- Performed data entry and research in various systems and tracking tools.
- Communicated with the originator of the incident for more information and support through resolution.
- Served as a liaison between Tier 1 Service Desk team and Tier 2 Support Groups.
- Prepared reports by collecting, analyzing, and summarizing information.
- Identified process improvement areas, presented issues, and proposed resolutions to supervisor and senior management.
Scrum Master
Accenture Federal Services
San Antonio
10.2017 - 10.2018
- Assisted in teaching and coaching team practices while implementing and supporting principles.
- Identified and eliminated impediments and facilitated flow.
- Enabled teams to self-organize, self-manage, and delivered via effective Lean-Agile practices.
- Supported and enforced the Scrum process and other rules that the team has agreed such as, facilitate the team's progress toward team goals, lead team efforts in relentless improvement, facilitate meetings, and coordinate with other teams.
Vendor Management/Project Coordinator
Accenture Federal Services
San Antonio
04.2017 - 10.2017
- Supported Symantec team in managing resources, projects, and budgets including invoicing and forecast management.
- PMO activities related to managing the project or account's financial health by ensuring accurate forecasts and results.
- Pulled hours and expenses from SAP to put into an excel format for lead review, created invoices, tracked delivery and receipt of invoices, followed up on payments.
- Presented pipeline reports weekly to CAL, and pulled data from MMB/MMS for forecast reports for the CAL.
Project Manager of Office (PMO)
Accenture Federal Services
San Antonio
04.2016 - 09.2017
- Tracked the status of candidates as they go through the recruitment process.
- Performed onboarding, security clearance requirements, roll-on, roll-off, and overall roster management.
- Performed onboarding new resources - welcome communications and instructions on training and other requirements to include gathering all roll-on & roll-off forms, including CDP roll-on & roll-off forms.
- Entered new hires into the Prescreen Processing tool and tracked project-related employee information.
- Ensured proper access to SharePoint, and other client systems.
Desktop Publisher Production Specialist
Accenture Federal Services
Austin
05.2012 - 10.2015
- Worked closely with sales and delivery customers and NA PRC graphic designers to support desktop publishing activities, such as customizing/developing professional documents, ensuring current versions of graphics and captions, and applying consistent formatting to create visually impactful and cohesive proposal responses.
- Customized baseline MS Word templates using established proposal guidelines and client solicitation requirements for proposals ranging in value from $1 million to $50 million while meeting aggressive targets and follow stringent guidelines for state and local government and commercial solicitation responses.
- Executed full desktop publishing checklist before multiple proposal reviews and prior to final production.
- Selected/maintained proposal color palette and ensure it is designed to meet color palette criteria (coordinating with Opportunity Centric Marketing (OCM) when necessary).
- Helped graphic designers develop high quality graphics typically in PowerPoint and Illustrator as required for functional use in Proposal responses.
- Provided regular status updates on progress towards challenging and time-sensitive deadlines.
- Worked within the content management tool, Qvidian to refresh content, update templates, and add custom metadata.
- Executed SharePoint to maintain version control of all documents with the Proposal Teams.
Web Content Specialist/Administrator Assistant
San Antonio Lighthouse for the Blind (SALB)
San Antonio
02.2011 - 08.2011
- Reviewed all web-based text, links, and graphics for accuracy and functionality.
- Worked within IT ticketing system and forwarded phone calls to appropriate IT support personnel.
- Tracked and reported statistics for both ecommerce and main website activity.
- Content/Catalog Management - Entered details (examples included: product title, short description, long description, etc.) from catalogs to their database management system.
- Input meta tags, title, description, keywords for product pages.
- Search Engine Optimization (SEO) for Main and Intranet web sites.
- Updated site verbiage content and images as needed provided by different departments.
- Scheduled appointments for the IT Manager and insured the integrity of data for the IT Manager staff meetings.
Web Coordinator Specialist/Graphic Designer
Southwest Research Institute (SwRI)
San Antonio
01.2006 - 01.2010
- Worked with web team where I published/managed/designed both internal/external web sites for all divisions/clients within our company utilizing HTML and CSS in Frontpage and/or Expressions.
- Worked on server to index/unindex folders for new web pages for multiple clients.
- Was Desktop Publisher for monthly/yearly publications/newsletters using InDesign and MS Word.
- Managed and maintained SwRI employee, trustee, and retiree database through Access software including mail-merging the bulk and first-class mailing labels for Institute staff.
- Served as trouble-shooter for SwRI staff/clients for MS Word publications and web pages.
Administrator Assistant/Graphic Designer
Command Technologies, Inc. (CTI)
San Antonio
01.2000 - 01.2005
- Prepared manuscripts, policies, and other documents for project managers in preparation for meetings along with scheduling meetings/conferences for all top faculties.
- Assisted in submission and record keeping of all personnel's travel expenses and timecards.
- Planned, designed and produced graphical components of briefing slides, spreadsheets, to full web pages, publications and other media for example: designing and creating duplicate CD Label/Cover for a project for the U.S. Air Force.
- Inventoried and maintained historical data.
- Managed all phases of typing, editing, and formatting a wide variety of documents such as correspondence, reports, technical notes to include filing, answering multi-line phone and directing them to the appropriate individual and assist Project Managers with additional admin support as needed.
Executive Administrator
U.S. Army Medical Command/Information Management Department (IMD)
San Antonio
01.1996 - 01.2000
- Created and designed layout of teleconference presentations including briefing slides, spreadsheets and flowcharts for IMD Chiefs of Staff.
- Prepared extensive travel arrangements & travel reimbursements for all faculty and staff members.
- Was Assistant Coordinator for the IMD annual seminar for over 400 attendees.
- Managed all policy reports throughout the division.
- Accountable for LAN and E-mail accounts for incoming Civilian/Military Personnel.
Education
Associate of Applied Science Degrees (AAS) - Sequential & Interactive Graphics, Interactive - Web Design, Multimedia Authoring, Sequential - 3D Animation, Digital Video Editing
San Antonio College
San Antonio, TXSkills
- Project management
- Written communication
- Verbal communication
- Organization
- Client relations
- Multitasking
- Problem solving
- Fast-paced environment
- Independent work
- Layout design
- Stakeholder engagement
- Team collaboration
- Training coordination
- Proposal development
- Customer relations
- Interpersonal communication skills
Certification
Certified ICAgile Professional
References
Available upon request
Timeline
Deal Team/Sales Representative Coordinator
Holt CAT
06.2024 - 08.2025
Business Solution Architecture
Accenture Federal Services
10.2022 - 06.2023
Training & Performance Support Developer
Accenture Federal Services
03.2022 - 09.2022
Program/Project Coordinator
Accenture Federal Services
10.2021 - 02.2022
Program/Project Coordinator
Accenture Federal Services
04.2021 - 09.2021
Business and Integration Practitioner
Accenture Federal Services
11.2018 - 03.2021
Scrum Master
Accenture Federal Services
10.2017 - 10.2018
Vendor Management/Project Coordinator
Accenture Federal Services
04.2017 - 10.2017
Project Manager of Office (PMO)
Accenture Federal Services
04.2016 - 09.2017
Desktop Publisher Production Specialist
Accenture Federal Services
05.2012 - 10.2015
Web Content Specialist/Administrator Assistant
San Antonio Lighthouse for the Blind (SALB)
02.2011 - 08.2011
Web Coordinator Specialist/Graphic Designer
Southwest Research Institute (SwRI)
01.2006 - 01.2010
Administrator Assistant/Graphic Designer
Command Technologies, Inc. (CTI)
01.2000 - 01.2005
Executive Administrator
U.S. Army Medical Command/Information Management Department (IMD)
01.1996 - 01.2000
Associate of Applied Science Degrees (AAS) - Sequential & Interactive Graphics, Interactive - Web Design, Multimedia Authoring, Sequential - 3D Animation, Digital Video Editing
San Antonio College