Lycha Garcia
Denver,CO
Summary
Proven leader with extensive experience at Mcdonald's of Guam, adept in cash handling and decision-making. Excelled in employee training and customer service, significantly enhancing team performance and customer satisfaction. Skilled in fostering a positive work environment, leading by example to drive quality assurance and staff motivation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Mcdonald's of Guam
12.2021 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Shift Supervisor
SUBWAY®Restaurants
07.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Crew Member
Mcdonald's of Guam
11.2019 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Cashier Supervisor
Pinoy Express Check Cashing & Money Remittance
02.2019 - 04.2020
- Handling money as a cashier/supervisor tha
- Facilitated seamless financial transactions through the accurate processing of currency exchanges.
- Assisted with merchandise returns or exchanges efficiently while maintaining a high level of professionalism.
Office Clerk
Fortknox Self Storage
09.2018 - 02.2019
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
Education
Humanities And Social Sciences
Rosario Integrated School
Rosario, La Union, Philippines04.2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Staff Motivation
- Opening and closing procedures
- Handling Customer Complaints
- Delegating Work
- Quality Assurance
Certification
Servsafe Certified
Timeline
Shift Manager
Mcdonald's of Guam
12.2021 - 05.2023
Shift Supervisor
SUBWAY®Restaurants
07.2021 - 05.2022
Crew Member
Mcdonald's of Guam
11.2019 - 12.2021
Cashier Supervisor
Pinoy Express Check Cashing & Money Remittance
02.2019 - 04.2020
Office Clerk
Fortknox Self Storage
09.2018 - 02.2019
Humanities And Social Sciences
Rosario Integrated School