Lycheva Ussery
Atlanta,GA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
15
15
years of professional experience
Work History
Receptionist
Marriott
Atlanta, GA
10.2012 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Teller Service Representative
Suntrust
Atlanta, Georgia
04.2008 - 08.2012
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Security Officer
Allied Universal Security Services
Atlanta , Georgia
01.2005 - 02.2008
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZ12.2012
High School Diploma -
Cedar Grove High School
Ellenwood, GA05.2004
Skills
- Delivery Coordination
- Accounting Techniques
- Data Entry and Database Software
- Security Awareness
- Positive Attitude and Energetic
- Customer Service
- Multi-Line Telephone Skills
- Billing and Payment Processing
Timeline
Receptionist
Marriott
10.2012 - 03.2020
Teller Service Representative
Suntrust
04.2008 - 08.2012
Security Officer
Allied Universal Security Services
01.2005 - 02.2008
Associate of Science - Business Management
University of Phoenix
High School Diploma -
Cedar Grove High School
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