Lycrishia Flowers
Texarkana
Summary
Proven Manager with a track record of enhancing customer satisfaction and boosting profitability at ColdStone Creamery. Skilled in budget management and problem resolution, adept at leading teams to exceed goals through effective communication and time management. Demonstrates expertise in maintaining confidentiality and streamlining operations, ensuring top-notch service delivery and cost control. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Manager
ColdStone Creamery
05.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Manager
Metro Supply & Service L.L.C
02.2014 - 04.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Education
High School Diploma -
Ashdown High School
Ashdown, AR05.1996
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Documentation And Reporting
- Budget Management
- Cost Control
- Problem Resolution
- Computer Skills
- Customer Service
- Expense Tracking
Timeline
Manager
ColdStone Creamery
05.2023 - Current
Office Manager
Metro Supply & Service L.L.C
02.2014 - 04.2023
High School Diploma -
Ashdown High School