Lycrystal Hall
Memphis,TN
Summary
Highly motivated individual with experience in call center environments. Proven track record of providing exceptional customer service and support, with a focus on problem resolution and customer satisfaction. Proficient in Outlook, Excel and Salesforce CRM.
Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes.
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Overview
19
19
years of professional experience
Work History
Patient Care Assistant
TLC Quality Healthcare
Marion , AR
07.2020 - Current
- Provided entertainment and companionship through conversation, reading, and board games.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Kept accurate records of client progress and reported changes in condition to the supervisor or case manager.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Performed light housekeeping duties including laundry, vacuuming and dusting.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to medical appointments or other errands.
- Assisted with activities of daily living, such as bathing, dressing, grooming, and toileting.
HVI Operator
United States of Argiculture
Memphis, TN
10.2011 - Current
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Ensured that all materials used were up to standard and free from defects.
- Used daily system logs to document production information, discussing issues with management.
- Assessed and corrected jams in equipment.
- Set up and operated production machinery according to specific standards and protocols of company.
- Conducted regular inspections of machinery to identify any potential issues or malfunctions.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Followed established safety procedures while operating machinery and working around hazardous materials.
- Monitored and adjusted machine operations as needed for quality assurance.
- Provided training assistance to new operators on proper machine operation techniques.
Patient Care Assistant
Loving Arms Adult Care Center
West Memphis, AR
01.2018 - 01.2020
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Assisted patients with recreational activities such as reading books or playing board games.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Customer Service Cashier
UPS Customer Center
Memphis, TN
02.2014 - 11.2017
- Greeted customers and provided friendly customer service.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Answered customers' questions and provided information on store procedures or policies.
- Ensured that all labels were affixed properly to boxes before they were shipped out.
- Drove overall performance by completing work orders on time.
- Assembled finished product for shipment by packing, crating, loading and securing items.
- Packed items in designated boxes and cartons to fulfill customer orders.
- Assisted customers with shipping inquiries.
Patient Escort
Crittenden Memorial Hospital
West Memphis, AR
08.2012 - 01.2014
- Ensured that all areas of the facility were clean and orderly for incoming patients.
- Assisted with transporting deceased individuals from the hospital to funeral homes or mortuaries as needed.
- Provided patient transport using various equipment and adhered to safety protocols.
- Moved patients in and out of vehicles and lifted on and off beds.
- Transported discharged patients from the hospital to their homes or other facilities as necessary.
- Maintained accurate records regarding patient transport times, locations, and conditions.
- Used wheelchairs, seat chairs and gurneys to move patients.
- Accompanied ambulatory patients to different departments within the hospital facility.
Call Center Customer Service Representative
Arise
Memphis, TN
08.2004 - 08.2010
- Updated customer accounts, addresses and contact information within call management databases.
- Consulted with customers regarding needs and addressed concerns.
- Used available resources to provide efficient and accurate solutions for customer service requests.
- Updated databases with new and modified customer data.
- Resolved customer issues in a timely manner.
- Provided customers with product and service information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated existing customer information as needed in company databases.
- Communicated courteously with customers by telephone, email, or chat systems.
Education
Some College (No Degree) - Medical Assistant
Remington College - Memphis
Memphis, TN10-2003
High School Diploma -
West Memphis Senior High School
West Memphis, AR05-1997
Skills
- Medication Administration
- Written and Oral Communication
- Medical Terminology
- Quality Assurance
- Scheduling
- Customer Support
- Customer Sanctification
- Appointment Scheduling
- Mobility Assistance
- Behavioral Management/ Patient Care Assist
References
References available upon request.
Timeline
Patient Care Assistant
TLC Quality Healthcare
07.2020 - Current
Patient Care Assistant
Loving Arms Adult Care Center
01.2018 - 01.2020
Customer Service Cashier
UPS Customer Center
02.2014 - 11.2017
Patient Escort
Crittenden Memorial Hospital
08.2012 - 01.2014
HVI Operator
United States of Argiculture
10.2011 - Current
Call Center Customer Service Representative
Arise
08.2004 - 08.2010
Some College (No Degree) - Medical Assistant
Remington College - Memphis
High School Diploma -
West Memphis Senior High School