Lycrystal Hall
Summary
Driven by a commitment to enhancing patient care at TLC Care Home, I leveraged my expertise in medical terminology and vital signs documentation alongside exceptional verbal communication and emotional support skills. Achieved significant improvements in patient satisfaction and safety, demonstrating a results-oriented approach and a strong ability to collaborate across diverse roles. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
20
20
years of professional experience
Work History
Patient Care Assistant
TLC Care Home
06.2020 - Current
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Ensured accurate documentation of patient information in electronic health records for appropriate record keeping.
- Transported food trays and aided with feeding.
- Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
HvI Operator/ Seasonal
United States Of Agriculture
11.2011 - Current
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Performed quality checks to identify finish discrepancies.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Assisted with equipment startups and machine installation tasks.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
Truck Dispatcher
Brother's Lane Transportation LLC
03.2020 - 01.2024
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled and dispatched drivers to locations in [Name of Area].
PCA
Loving Arms Adult Living
01.2018 - 01.2020
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Service Associate Cashier
UPS Customer Center
03.2014 - 11.2017
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Streamlined check-out process for improved customer experience and reduced wait times.
- Restocked and organized merchandise in front lanes.
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
Patient Escort
Crittenden Memorial Hospital
08.2012 - 01.2014
- Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
- Promoted a positive work atmosphere through effective communication with colleagues across different departments.
- Maintained a high level of physical fitness to meet the demands of transporting patients safely and efficiently throughout the facility.
- Managed high-stress situations calmly while transporting critically ill patients between procedures or units within the facility.
Call Center Customer Service
Arise
08.2004 - 08.2010
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child''s experience at the center.
- Conducted thorough follow-up calls to ensure complete resolution of customer concerns, reinforcing trust in the company''s services.
- Ensured adherence to company policies and procedures during customer interactions, maintaining a high level of compliance within the call center.
- Provided excellent customer service through respectful interactions while performing onsite inspections or addressing concerns via phone calls or emails.
Education
No Degree - Medical Assisting
Remington College
Memphis, TN10.2023
High School Diploma -
West Memphis High School
West Memphis, AR05.1997
Skills
- Medical Terminology
- Vital Signs Documentation
- Written and verbal communication
- Emotional Support
- Strong Communication Skills
- Freight Rate Negotiation
- Effective Decision Making
- Deadline-oriented
- Documentation Management
- Industry Networking
- Documentation and paperwork
- Oral and written communications
- Relationship Building
- Trucking dispatching
- Route Planning
- Telephone Etiquette
- Freight Forwarding
- Call center environments
- Work order entry
- Customer Service
- Dispatch Recordkeeping
- Paperwork Processing
- Workload Management
- Data Entry
- Closing tickets
- Route Planning and Adjustment
- Repair Scheduling
- Repair Planning
- Materials Ordering
- Equipment Orders
- Call Center Software
- Service planning
Timeline
Patient Care Assistant
TLC Care Home
06.2020 - Current
Truck Dispatcher
Brother's Lane Transportation LLC
03.2020 - 01.2024
PCA
Loving Arms Adult Living
01.2018 - 01.2020
Customer Service Associate Cashier
UPS Customer Center
03.2014 - 11.2017
Patient Escort
Crittenden Memorial Hospital
08.2012 - 01.2014
HvI Operator/ Seasonal
United States Of Agriculture
11.2011 - Current
Call Center Customer Service
Arise
08.2004 - 08.2010
No Degree - Medical Assisting
Remington College
High School Diploma -
West Memphis High School