Lyda Carolina Ramirez

In charge of enhancing guest experiences through the implementation of personalized service and improved amenities. Ensuing that all guests facing team members’ interactions are fulfilled with the highest of standards. This includes, but is not limited to Guest Relations team, Concierge Services, Events, Groups and Retreat Services.

As Front Desk Manager my responsibility was to provide upscale service with highest of standards in each interaction between guests and Guest Relations team and other service onboard. Optimized team performance by designing comprehensive training programs tailored to individual needs. Observed each employee's individual strengths and initiating mentoring program to improve areas of weakness. Resolving guest issues effective and and timely resolutions

Creating warm and welcoming environment for non English speaking guests by translating all collaterals and announcements in different languages such Spanish, French and Italian. Serving as a translator between guests and different departments onb9ard. Assisting daily Guest Relations Operation.