Lydia A. Chappell-Thompson
Vallejo,CA
Summary
Dedicated professional seeking a challenging full-time position with a company to develop skills and succeed. Eager to contribute expertise and drive towards achieving company goals. Committed to continuous learning and professional growth in a dynamic work environment. Dedicated to making a positive impact and adding value to the team and organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CDL Bus Driver
Napa Valley Wine Country Tours
American Canyon, CA
11.2017 - Current
- Led daily transportation operations ensuring timely and safe passenger arrivals.
- Mentored new drivers in company safety protocols and route navigation.
- Improved efficiency by optimizing bus schedules and routes.
- Managed vehicle maintenance schedules to uphold safety and functionality.
- Coordinated with dispatch to address scheduling conflicts promptly.
- Developed strategies for handling unexpected road conditions or delays.
- Implemented effective communication techniques with passengers for a positive experience.
- Conducted routine inspections of vehicles to ensure compliance with safety standards.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
- Retained bus system, route and stop knowledge for informative customer advice.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
- Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
Campus Supervisor/Custodian
Vallejo City Unified School District
Vallejo, CA
10.2015 - Current
- Communicate effectively with students and staff.
- Monitor and manage assigned campus to maintain order and security.
- Assure students compliance with district policies.
- Perform duties with patience and good judgement within district-established guidelines.
School Bus Driver
Napa Valley Unified School District
Napa, CA
10.2015 - 06.2017
- Transport children to and from school.
- Obey all traffic laws.
- Perform inspections of the bus before and after each route.
- Ensure safety of all students.
Constructional Classroom Aide
Napa Valley Unified School District
Napa, CA
06.2011 - 07.2015
- Assist the lead teacher during classroom hours.
- Help monitor children and manage classroom behavior.
- Work directly with students practicing reading, writing, math and other subjects.
Education
In Progress Of Receiving Associates - Human Services
Napa Valley College
Napa, CAHigh School Diploma - undefined
Valley Oak High School
Napa, CA01.2008
Skills
- General Office Skills
- Knowledge of Microsoft Office (Word, Excel, Outlook)
- Great Customer Service
- Front Office Operations
- Strong Organizational Skills
- Ability to Meet Time-Sensitive Deadlines
- Positive, Enthusiastic, Ambitious Attitude
- Ability to Solve Problems
- Ability to Follow, Interpret and Apply Policies and Procedures
Certification
Honors Society in Napa Valley College
Profile
Motivated, flexible and versatile – able to maintain a positive attitude under pressure. Poised demonstrated ability to easily transcend cultural and personal differences. Thrive in deadline-Excellent team-building skills.
Timeline
CDL Bus Driver
Napa Valley Wine Country Tours
11.2017 - Current
Campus Supervisor/Custodian
Vallejo City Unified School District
10.2015 - Current
School Bus Driver
Napa Valley Unified School District
10.2015 - 06.2017
Constructional Classroom Aide
Napa Valley Unified School District
06.2011 - 07.2015
High School Diploma - undefined
Valley Oak High School
In Progress Of Receiving Associates - Human Services
Napa Valley College